- Trace Systems Inc (Portsmouth, VA)
- Job Overview Job Title: IT Service Desk Support - Tier II Location: Portsmouth, VA Job Responsibilities Trace Systems is seeking an IT Service Desk Support ... at Tier 2 will be forwarded to Tier 3 support for assistance and resolution....in accordance with employee checkout procedures. + Perform deeper technical troubleshooting and issue resolution, escalating unresolved matters to… more
- William C Brown Inc (Springfield, VA)
- … our intelligence customer activities in Springfield, VA. Job Description: The Tier 2 Desktop Support Technician provides Deskside IT Service support ... Systems Administrator ( Tier 2 Desktop Support ) EOE Statement...with; Windows 7; Windows 10; Citrix; SMS; and SCCM Technical understanding of Microsoft Office applications (Outlook; Word; Excel;… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- In this role, you will primarily work independently, handling Tier 3 production support tickets by efficiently resolving them within a timely manner. Your ... responsibilities will include communicating with team members and Tier 2 support desk agents to address...translate technical terminology into terms understandable to non- technical employees. + Strong customer service skills.… more
- Koniag Government Services (Chantilly, VA)
- … Tier 2 (Network Operations Center) to work an evening 2nd shift to support KDS and our government customer . **This is a remote opportunity.** We offer ... holidays, three weeks paid time off, and more. The Tier 2 Network Administrator supports the Tier ...accurate records of network incidents, changes, and resolutions + Support user account administration and access control + Assist… more
- Koniag Government Services (Chantilly, VA)
- …company, is seeking Network Administrator Tier 2 (Network Operations Center) to support KDS and our government customer . This is a remote opportunity. We ... paid holidays, three weeks paid time off, and more. Tier 2 Network Admin supports Tier 3...accurate records of network incidents, changes and resolutions + Support user account administration and access control + Assist… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …This role involves managing a dynamic team that delivers round-the-clock technical support services, including trouble ticket management, COMSEC integrity ... troubleshooting and clear communication until issues are resolved. + Provide exceptional Tier -II work center support , receiving and logging trouble calls from… more
- M. C. Dean (Springfield, VA)
- …improving lives, and changing the world for the better. We are seeking a **NOC Tier 1 Support Specialist** to join our **Security and Electronic Systems (SES)** ... federal, local and commercial customers across high-growth markets. Responsibilities The **NOC Tier 1 Support Specialist** will primarily focus on **real-time… more
- Tyto Athene (Ashburn, VA)
- …task assignments, providing technical guidance, escalating complex issues to higher- tier support , and maintaining operational efficiency + Operating in a ... support a 24x7x365 NOC for a law enforcement customer in Ashburn, VA. The NOC Tier ...support to customers + This position requires strong technical knowledge, problem-solving skills, and communication abilities to ensure… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer -focused Service Desk Technician ( Tier 1.5) to join our support team operating within a secure Azure enterprise ... are valued every day. **Key Responsibilities:** + Respond to technical inquiries and support requests via phone,... support faster issue resolution. + Collaborate with higher- tier support teams and other IT units… more
- General Dynamics Information Technology (Quantico, VA)
- …Be Able to Obtain:** Top Secret **Public Trust/Other Required:** None **Job Family:** Technical Support Services **Skills:** Help Desk Support ,IT End User ... Transform technology into opportunity as a **Help Desk Analyst Tier 2** with GDIT. A career in enterprise IT...and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer… more