- TekSynap (Radford, VA)
- …Lead the deployment, administration, and maintenance of middleware software supporting customer applications. + Architect and engineer mid- tier infrastructure ... Apache, Tomcat, WebLogic, and WebSphere. + Manage operating system configurations and mid- tier components to ensure high availability and performance. + Schedule and… more
- SAIC (Springfield, VA)
- …onboarding applications and teams into the observability platform. + Provide training and mentorship to Tier 1 and Tier 2 support teams. + Ensure platform ... The Senior Monitoring Engineer in Springfield, VA is a senior-level technical expert who is accountable for the advanced troubleshooting, performance analysis,… more
- Capital One (Mclean, VA)
- …digital products. + A proven track record of investing in products to reduce customer support efforts. + Experience in managing a product with a significant ... with tools such as JIRA and ServiceNow used as customer support case trackers. + Experience with...the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's… more
- ManTech (Reston, VA)
- …including all system and network infrastructure and peripherals + Training in-country technical support personnel to perform Tier 0-1 troubleshooting ... **ManTech** seeks a motivated, career and customer -oriented **Journeyman Field Engineer** to join our team...to deploy, configure, upgrade, troubleshoot, and maintain systems, train technical support personnel to perform maintenance on… more
- General Dynamics Information Technology (Chantilly, VA)
- …Description:** Primary responsibilities include providing engineering and administrative support maintaining multiple large Enterprise environments. The supporting ... solutions using FOSS, COTS or GOTS products to enhance and meet customer requirements within the operating environment. + Troubleshoot user, workstation and… more
- Chenega Corporation (Fort Belvoir, VA)
- …Remedy Support Groups when requested by the tenants. + Perform duties associated with Tier 2 level customer support functions. + Submit all initial IT ... VIP ticket response. + Coordinate tickets that cross organizational boundaries to ensure customer satisfaction. + Assign tickets that are out of scope to the Service… more
- TekSynap (Fort Belvoir, VA)
- …of a separate Pulse Secure Remote Access VPN architecture be able to provide tier II/III troubleshooting support + Support the design and implementation ... user representatives to ensure accurate solutions and user satisfaction on technical matters + Plan, perform, and document laboratory assessments of hardware… more
- Spectrum Comm Inc (Falls Church, VA)
- Position Overview The Help Desk Technician provides on-site technical support for end users at a secure government healthcare facility in Bethesda, Maryland. ... IT operations, ensures compliance with applicable security guidelines, and coordinates with higher- tier support teams for complex issues. Key Responsibilities +… more
- M. C. Dean (Vienna, VA)
- …the supervision of the Operations Manager. Main responsibilities include: + Answers network support phone calls from customer end users and stakeholders; receive ... end users and stakeholders. + Triages incoming issues to support ticket creation and assignment per tier ...team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for… more
- M. C. Dean (Chantilly, VA)
- …+ Resolve complex system issues for physical security systems and networks + Provide Tier 3 support to the system administration team + Programming and ... and analyze all interoperability and constructability scenarios + Delegating tasks and providing support to level I and II Electronics Technical Specialists +… more
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