- CACI International (Springfield, VA)
- …prioritize incidents. - Support in times of high call volume, first-level technical support in a 24x7 world-class service center, responding to inbound ... assessment, triage, and resolution for common incidents; escalate complex or critical issues to Tier 2 or appropriate technical teams. More About the Role: -… more
- KBR (Chantilly, VA)
- …transformation initiatives for a mission-oriented federal agency. This role requires deep technical expertise in cloud architecture for multi- tier or hybrid ... technology vision, define transformation roadmaps, and deliver enterprise architecture support that accelerates the agency's IT modernization objectives. This is… more
- SMX (Fort Belvoir, VA)
- …management support + Process all IT SM tickets to completion + Provide 24/7/365 Tier 1 support for all environments and networks supporting end users + Route ... tickets to the appropriate sustainment teams for Tier 2/3 support + Perform data-driven analysis of IT SM tickets (eg mean time to resolution analysis) and… more
- Leidos (Alexandria, VA)
- …Analysis, engineering technical assessment, and process improvement initiatives. + Support customer requirements in a 24/7/365 mission environment. + Update ... Leidos is seeking a senior SharePoint System Administrator to support a large enterprise IT contract for the DOD....of customers. This role requires an individual that is technical , customer oriented, and familiar with using… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …integration using DoD Architecture framework (DODAF). + Coordinate with partners and technical support teams to develop the interface control documents and ... goals is paramount, with this position helping to determine, develop, and improve technical solutions in support of VA's business goals. The SAFe Solutions… more
- Amazon (Arlington, VA)
- …technical standards and guide implementation of best practices across the organization Customer & Business Impact - Translate complex technical concepts into ... Agentic AI Professional Services Experience team, you will serve as the foremost technical authority and thought leader in the development and deployment of agentic… more
- CoreSite (Reston, VA)
- …include cross connect installations, cabling infrastructure management, advanced remote hands support , and customer cage and cabinet build outs. Responsibilities ... Day Shift: 6:00 am - 2:00 pm, Sunday-Thursday A Tier III technician will be responsible for day to...and utilize a CMMS system. + Provide day-to-day exceptional customer service and support . + Maintain and… more
- Global Resource Solutions (Arlington, VA)
- …compliance recommendations + Develop and provide IA risk management recommendations to the customer + Provide ISSE support for Mission and Training systems ... relating to them + Provides expert level consultation and technical services on all aspects of Information Security Serves...meetings + Strong background in Patch/Configuration management, DevOps, and tier 3 support Assist team to design,… more
- Lumen (Herndon, VA)
- …**The Role** The Lead IT Systems Engineer - Federal will provide Tier 3 support and serve as a technical expert for the Customer sponsored Optical ... performance and fault management. Essential functions include the following: + Provide technical support for network and system installation and maintenance. +… more
- CoreSite (Reston, VA)
- …problems are identified and repaired quickly, contractors deliver quality services, and internal customer demands are met. A Tier IV technician develops creative ... of CoreSite's Data Center Operations Qualification Program to the tier level at which you are hired within the...security within the CoreSite premises. + Provide day-to-day exceptional customer service and support . + Incident escalation… more
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