- General Dynamics Information Technology (Mclean, VA)
- …and customer -focused IT Operations Manager to oversee our frontline IT support team. This role combines technical expertise with leadership, ensuring timely ... customer service. **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2 teams, fostering...Serve as the escalation point for complex or high-impact support issues. + Monitor ticket queues, ensuring SLA adherence… more
- M. C. Dean (Vienna, VA)
- …systems in support of the endpoint devices. The position provides Tier 2 (Escalation) problem identification, diagnosis and resolution of problems and supports ... sequence of operations (SOP), and Outage documentation. + Triage end user and maintenance support calls, providing Tier 2 escalation as needed + Communicate with… more
- General Dynamics Information Technology (Manassas, VA)
- …compliance recommendations + Develop and provide IA risk management recommendations to the customer + Provide ISSE support for Mission and Training systems ... relating to them + Provides expert level consultation and technical services on all aspects of Information Security +...meetings + Strong background in Patch/Configuration management, DevOps, and tier 3 support + Assist team to… more
- Choisys Technology (Crystal City, VA)
- …We are seeking a highly qualifiedWindows System Administratorto provide expert systems engineering support to our Department of Defense (DoD) customer in Crystal ... (COTS) and Government-Off-The-Shelf (GOTS) hardware and software solutions to meet customer and mission requirements. + Enable and support delivery… more
- CyrusOne (Sterling, VA)
- …to preserve the reliability of the critical load. Also provides operational support for building systems of other facilities as assigned. Responsible for carrying ... provided **Qualifications:** + 3 to 5 years working in Tier 2, Tier 3 or Tier...or HVAC/R training program or from working in a technical facility maintenance position supporting data center operations +… more
- CyrusOne (Sterling, VA)
- …to preserve the reliability of the critical load. Also provides operational support for building systems of other facilities as assigned. Responsible for carrying ... or HVAC/R training program or from working in a technical facility maintenance position supporting data center operations. +...center operations. + 5 to 7 years working in Tier 2, Tier 3 or Tier… more
- GovCIO (Richmond, VA)
- **Overview** GovCIO is currently hiring for MULTIPLE **Database Administrator(s)** to support our customer , USPS' Network and Compute Technology (NCT) group. The ... NCT is responsible for the planning, development, implementation, and support of the USPS network and compute technology infrastructure. NCT enhances the postal… more
- Red River (Chantilly, VA)
- …- Mon.** You will be tasked to: + Provide first level of technical support in call center, while providing strong customer service. + Address tickets related ... NOC team with Incident management including troubleshooting, vendor support , or customer communication. + Resolve tickets...tickets effectively and efficiently or escalate them to appropriate support tier . + Utilize ITIL best practices… more
- Sunnova Energy International Inc. (Virginia Beach, VA)
- …includes rooftop-work on systems. The Electrician positions fall in a 5 - Tier structure, based on technical experience/competencies, licensure status, equipment ... systems across 29+ states and several US territories. All monitoring and inbound customer service calls are handled in-house. We utilize a highly skilled team of… more
- SHI (Richmond, VA)
- …the Azure services practice. This position requires a combination of deep technical expertise, strategic leadership, and customer -facing consulting skills. Role ... on Azure professional services engagements, responsible for overall solution design, technical integrity, and successful delivery Translate customer requirements… more