- GovCIO (Alexandria, VA)
- **Overview** GovCIO is currently hiring aSenior IT Support Help Desk Specialistto join our team, supporting a critical program with the US Coast Guard. This ... a hybrid remote position. **Responsibilities** The Senior IT Support Help Desk Specialist will act as a...junior members of the support team, acting as a technical leader and driving continuous skill development across the… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... issues, requests. As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- M. C. Dean (Vienna, VA)
- …improving lives, and changing the world for the better. We are seeking a ** Help Desk System Specialist** to join our **Security and Electronic Systems (SES)** ... and 0+ Years of Relevant Experience **Relevant Experience:** + Help Desk Support Functions with a Combination...in your skills and expertise through a combination of professional and technical training programs, including leadership… more
- Koniag Government Services (Vienna, VA)
- …Public Law 88-352_** **Job Details** **Job Family** **Client Techncial Support and Training** **Job Function** ** Help Desk Support Tech** **Pay Type** **Hourly** ... **Part time Service Desk - Weekends** **Kadiak LLC,** a Koniag Government...of Defense and Civilian missions to provide forward leaning technical , professional , and operational solutions. KGS enables… more
- EPS Corporation (Dahlgren, VA)
- …+ Six (6) yearsof professional experience in Industry, Federal, or DoD Help Desk Support. + Hands-on experience withBMC Remedy,ServiceNow, or similar help ... Senior Customer Technical Support Specialist - (755) Share this job...will have a strong background in Federal or DoD help desk environments and a proven track… more
- GovCIO (Richmond, VA)
- …IT Technical Shift Lead is responsible for managing and leading the IT help desk team during assigned shifts. This role ensures timely and effective ... fully remote. **Responsibilities** + Lead and supervise the IT help desk team during assigned shifts. +...levels and ensure compliance with SLAs. + Handle complex technical troubleshooting and problem-solving. + Conduct shift handovers and… more
- EPS Corporation (Dahlgren, VA)
- …all service requests, incidents, and resolutions within the designated help desk system. + Escalate complex technical issues to higher-tier support when ... Customer Technical Support Specialist (NEN) - (757) Share this...password resets in compliance with security policies. + Deliver professional and courteous customer service, maintaining a positive and… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …plan and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working ... control group's email communication for message coordination. + Manage the Technical Control Facility Service Desk , ensuring completion of tasks related… more
- Serco (Herndon, VA)
- …Agency Public Assistance recovery initiatives in Zone 2 across the Midwest. The Technical Writers will consist of professional and non- professional personnel ... **Position Description** Serco is hiring Technical Writers to support the Federal Emergency Management...field of expertise; OR a graduate level degree or professional registration with 2 years of experience in disaster… more
- EMCOR Group (Mclean, VA)
- …Directory and Group Policy + Backup maintenance and monitoring + Provide end user help desk support + Deliver relevant education and training and create ... this position will troubleshoot Tier 1 through Tier 3 technical issues, liaison with local IT teams as necessary,...written and oral; capable of leading meetings in a professional manner + Ability to work effectively independently and… more