- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …Certified a plus + 3-5 years of experience as a Customer Service Representative or Help Desk Operator. 0-2 years of management experience. + Experience with an ... issues, requests. As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- City of New York (New York, NY)
- …duties. Analysts also collaborate with other team members to implement projects, help to maintain and/or analyze operational data, and interact with external ... stakeholders. The Service Desk Unit is part of a central services and...information to stakeholders, coordinating responses across various operational and technical teams, and documenting and partnering to resolve any… more
- Janus Henderson Investors (Manhattan, NY)
- …brighter future together . Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, ... and professional user experience. + Deliver remote and onsite technical support to global employees across multiple time zones....+ Paid volunteer time to step away from your desk and into the community + Support to grow… more
- Utica College (Utica, NY)
- …the Technology Support Services department of IITS , this position provides first-level Help Desk support to Faculty, Staff, Students, and others for hardware, ... Technical Support Specialist Posting Number S00609...with all groups and departments in IITS . The Help Desk is customer-focused and must remain… more
- Utica University (Utica, NY)
- …of the Technology Support Services department of IITS, this position provides first-level Help Desk support to Faculty, Staff, Students, and others for hardware, ... Position Information **Job Title** Technical Support Specialist **Posting Number** S00609...Works with all groups and departments in IITS. The Help Desk is customer-focused and must remain… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …develop & deploy the application, and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) ... and spoken)_ . + _Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required)_ . + _ITIL (desired… more
- New York Times (New York, NY)
- …Company. You will support all functional departments, working with the New York Help Desk , Application Support, Platforms, Networking, Storage, and other support ... New York Times is to seek the truth and help people understand the world. That means independent journalism...Qualifications: + 3+ years of experience in an IT technical support role + 1+ years of experience with… more
- NY CREATES (Albany, NY)
- …related field with 2 plus years of experience working in a help desk environment is recommended. + Technical Certificates in Information Technology with 3 to ... log all customer interactions, problems, and resolutions in a help desk system for future reference. +...as assigned. Job Requirements: Minimum Requirements for IT Support Specialist + Has the ability to quickly learn and… more
- City of New York (New York, NY)
- …Information Technology Services (ITS)/Network Operations Center/WMS Network Control Help Desk is recruiting for one (1) Computer Specialist (Software) III, ... Job Description APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE. The Department of Social... technical support, quality assurance (QA), hardware installation, help desk , or as an end user… more
- New York State Civil Service (Albany, NY)
- …Low-code platform development and administration;* UX Design and Development; and* Enterprise Help Desk Support and Automation.The NYSED is committed to ... Yes Agency Education Department, State Title Information Technology Specialist 2 (NY HELPS), Box Info Tech Spec 2... activities related to application development, data center operations, help desk support, and application integration in… more