- CACI International (Arlington, VA)
- …Travel: Local * * * The Technical Operations Center (TOC) Service Desk Agent provides mid- level support for an Information Technology (IT) Service Desk ... Technical Operations Center Service Desk Agent ...responding to customer calls or inquiries for service and support . * Demonstrate strong writing and communication skills, attention… more
- Truist (Richmond, VA)
- …and drive automation capabilities. This position will drive the delivery of Support Agent tooling including Service Operations Workspace, ServiceNow Voice, ... and engineering resources to deliver best-in-class technology for our teammates and support agents. Senior- level trusted advisor and thought-leader providing an… more
- Capital One (Richmond, VA)
- …used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please ... Gen Ops Agent : West Coast, Velocity Black (Remote) Velocity Black,...the customer service and concierge space to the next level . **General Responsibilities:** + Communicating with clients, restaurants, vendors,… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …follows up on all incidents. Combines acquired and demonstrated technical qualities with exceptional customer service in daily responsibilities. **Responsibilities** ... Provide customer onboarding and offboarding. + Provide account management support . + Process all IT SM tickets to completion....times + Strong problem solving and analytical skills + Technical expertise in: + - Microsoft Windows Operating Systems… more
- WSP USA (Arlington, VA)
- …projects. + Provide guidance and training to entry- level to mid- level commissioning staff. + Prepare comprehensive technical reports and presentations ... is initiating a search for a Full-time **Electrical/ Critical Systems'** **Commissioning Agent ** for our New York office. Other office locations considered are New… more
- Leidos (Lorton, VA)
- **Description** Leidos is seeking an experienced Enterprise Help Desk (EHD) Agent , Tier 1, to join the Mission Support Services (MSS) team. MSS is a shared ... Federal Government customers. This is a new EHD, in support of a fast-paced DoD program. This position includes...in the EHD tools. + Identifies, researches, and resolves technical problems for end users. + Addresses customer escalations… more
- Mass Markets (VA)
- …Preferred (Not Required) + One (1) year of experience in customer service, technical support , inside sales, back-office, chat, or administrative support ... of customers each week across the country to resolve support issues, sell new products and services, and ensure...+ Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …customer Service Level requirement. + Through training, attains the necessary technical skills and understanding of supported clients with the Service Desk to ... and tracks and follows up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. **Duties and… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …customer Service Level requirement. + Through training, attains the necessary technical skills and understanding of supported clients with the Service Desk to ... respond to Tier 1 and 2 tickets onsite in support of a live, production technology. The role involves...and updating the customers contact information. + Performs initial level of problem identification and attempts to resolve routine… more
- Mass Markets (VA)
- …as a trusted partner in the industry. This position supports customer service, technical support , and customer sales interactions. This role requires you to ... of customers each week across the country to resolve support issues, sell new products and services, and ensure...+ Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.… more