- Microsoft Corporation (Irving, TX)
- …are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer , you will own, troubleshoot and solve complex ... technical articles) and contributes to the content and readiness strategy. Mentors Technical Support Engineers or members from other teams outside of Customer… more
- Rocket Software (Austin, TX)
- …where people truly BELIEVE in what they're doing!** **Job Description Summary:** The Senior Technical Support Engineer provides technical direction and ... support , development and enhancement of Rocket products. The Engineer will troubleshoot reported symptoms to aid in the...team lead **Qualifications:** + 8+ years of experience in technical support or similar role with deep… more
- Futurex (Bulverde, TX)
- …with a passion for technology and an interest in business to join our team as a Technical Support Engineer for our 2nd shift from 4:00 pm - 12:00 am ... and sales with Tier-1 organizations worldwide. RESPONSIBILITIES INCLUDE: + Provide ongoing technical support and guidance to Futurex's global customer base from… more
- Palo Alto Networks (Plano, TX)
- …customer service skills + Previous experience in at least one customer-facing technical support position as Senior Support Engineer or as Escalations ... team, you will serve our customer base providing technical support , by answering incoming support...customer reported issues and respond to them via ticketing system , phone or remote sessions + Perform advanced troubleshooting… more
- Broadcom (Plano, TX)
- …apply.** **Job Description:** **Summary** **This position is responsible for providing technical support for complex issues involving Mainframe Storage ... Management software to ensure our customers achieve their desired business outcomes. Technical Support Engineers are expected to deliver a superior customer… more
- Palo Alto Networks (Plano, TX)
- …fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and standard methodologies to customers ... and soft skills, and enable process and tools knowledge for readiness + Author Technical Support Bulletins and technical documentation in the Knowledge Base… more
- Palo Alto Networks (Plano, TX)
- …as needed (often, in high pressure situations). **Your Impact** + Provide Technical Support to customers and partners + Provide configurations, troubleshooting ... completed in a timely manner + Provide fault isolation and root cause analysis for technical issues + Publish Technical Support Bulletins and other … more
- Palo Alto Networks (Plano, TX)
- …Utilize fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and industry best practices to ... teams to improve overall software and hardware quality per release cycle + Author Technical Support Bulletins and technical documentation in the Knowledge… more
- Palo Alto Networks (Plano, TX)
- …in high pressure situations). **Your Impact** + Provide post sales technical support , configurations, troubleshooting, and standard methodologies to customers ... Quality Assurance teams to improve overall software quality per release cycle + Publish Technical Support Bulletins and other technical documentation in the… more
- Broadcom (Plano, TX)
- …a Candidate Account, please Sign-In before you apply.** **Job Description:** Provide technical support for Broadcom Mainframe Software products to ensure our ... + Strong problem-solving skills and ability to provide high-quality technical support + Strong written and verbal...professional experience in a Mainframe environment working in Software Support or Systems Candidate must have the… more
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