- ServiceNow, Inc. (Orlando, FL)
- …get to do in this role:** ServiceNow is currently seeking a Senior Account Escalation Manager to manage customer accounts requiring an enhanced level of ... interaction and personalized service during an account-level escalation . The Account Escalation Manager ... technical problems. + Experience in dealing with technical end-users and providing support . + You… more
- ServiceNow, Inc. (Orlando, FL)
- …you get to do in this role:** ServiceNow is currently seeking an Account Escalation Manager to manage customer accounts requiring an enhanced level of ... interaction and personalized service during an account-level escalation . The Account Escalation Manager ... technical problems. + Experience in dealing with technical end-users and providing support . + You… more
- ServiceNow, Inc. (Orlando, FL)
- …Our Account Escalation Engineering (AEE) team is the pinnacle of Global Technical Support and has engineers who are collectively responsible for providing ... purpose to make the world work better for everyone. ** Manager , Account Escalation Engineering (US)** **Team &...business objectives. . Determines best hiring strategy to align technical support staff for an ever-evolving product… more
- ServiceNow, Inc. (Orlando, FL)
- …clear communication are key. We're currently seeking a **Senior Account Escalation Manager ** to join our team and support customers who require a high-touch, ... + 7+ years of relevant experience in roles such as account management, escalations, technical support , or critical incident management. + A background working in… more
- JPMorgan Chase (Tampa, FL)
- …maintaining information technology services + 5+ years of experience in client and technical support + Managing applications or infrastructure in a large-scale ... the core of our business services. As a Technology Support Lead in our Digital Channels Solution Center group,...ensure operational stability and availability + Serve as an escalation point of contact and incident manager … more
- Meta (Tallahassee, FL)
- …responsible for scaled support for non- technical issues. As a Developer Support Operations Manager , you will help build and strengthen the Meta Horizon ... cross-functional initiatives in early-stage tech industries. **Required Skills:** Developer Support Operations Manager , Non- Technical Responsibilities: 1.… more
- JPMorgan Chase (Tampa, FL)
- …rewarding opportunity in Credit Card Processing? Join our team! As a Paysource Technical Implementation Manager II within the Technical Implementations Team, ... implementation teams. You will lead the client through the technical process of setting up and/or testing of inbound...issue resolution + Serve as an effective point of escalation on behalf of client + Support … more
- Red Hat (Tallahassee, FL)
- …you'll work closely with our engineering, research and development, product management, and technical support teams to debug, test, and resolve issues. The ideal ... Hat * Collaborate with the engineering, research and development, product management, and technical support teams * Create customer engagement plans and keep the… more
- Bio-Techne (FL)
- …sales objectives in designated geographies. **ACTIVITIES** + This position reports to the: Technical Support Manager . + Understand in depth the different ... approach. **MISSION** As the first point of contact, the Technical Support Engineer is the fundamental and...solutions, and SOPS to drive efficiencies. + Manage the escalation process with support of field teams… more
- Fujifilm (Tallahassee, FL)
- **Position Overview** The Senior Technical Support Engineer, MI - I (Tier 1) provides highly visible remote technical support across our product lines ... on more complex issue and is the second level support across our Synapse products. This engineer is expected...process of troubleshooting the issue. + Strictly follows the Technical Assistance Center (TAC) escalation process to… more