- Confluent (Austin, TX)
- …We are seeking an Escalation Manager to join our Global Technical Support organization at Confluent. This is an individual contributor role within the ... West PT shift. The position is remote. As an Escalation Manager , you will be responsible for...You Will Bring:** + 2+ years of experience in Escalation Management, Product Support , Incident Response, or… more
- Palo Alto Networks (Plano, TX)
- …in the industry. **Your Impact** + Lead daily operations of a team of Technical Support Engineers in line with the organizational goals and objectives + ... Palo Alto Networks is looking for an experienced enterprise support delivery manager . You will be responsible...customers, and partners **Your Experience** + 8+ years in technical support , with at least 3 years… more
- Cisco (TX)
- ** Technical Programs and Incidents Manager - Security Products** Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end ... each other's success! We are looking for a Principal Technical Program and Incidents Manager , who will...escalation management program + Bachelor's/Master's degree in a technical field or equivalent experience + Experience with enterprise… more
- Red Hat (Austin, TX)
- …teams to provide targeted training to partner support personnel * Troubleshoot technical issues and drive issue escalation with Red Hat, partner and customer ... container technologies to join us remotely as a Partner Technical Account Manager (PTAM) in North America....work closely with our engineering, R&D, product management, and technical support teams to debug, test, and… more
- Airtable (Austin, TX)
- …and escalation resolution + Collaborate with Product, Engineering, and Support to surface customer trends, unblock technical challenges, and influence ... creation and empower anyone to "create anything." As a Technical Account Manager (TAM), you'll leverage your...design, automations, and platform best practices + Deliver ongoing technical support for critical customer moments -… more
- SHI (Austin, TX)
- …you need to thrive - in our offices or yours.** **Job Summary** The Senior Technical Account Manager (Sr. TAM) on the Managed Services team serves as the ... Azure) and acts as the customer's primary point of contact for all non- support -related inquiries within SHI's Managed Services portfolio. The Sr. TAM maintains a … more
- Google (Austin, TX)
- …in cloud operations (eg, launch or capacity planning, product release management), technical support , escalation management, or IT consulting. Preferred ... and verbal communication, presentation, problem-solving, and client management skills. As a Technical Account Manager (TAM), you will help customers adopt Google… more
- Amazon (Austin, TX)
- …Amazon Worldwide Grocery Store Tech is looking for a passionate and innovative Sr. Product Manager , Technical (PMT) to join our team. We have an opportunity to ... deliver highly reliable IT infrastructure and world class IT support to create customer obsessed solutions, improve service delivery...product development life cycle. We are seeking a seasoned technical product manager to own the … more
- Toyota (Plano, TX)
- …for all by enabling freedom of movement for everyone. We are seeking a Technical Program Manager (TPM) to lead our technology programs. This role requires ... strong technical acumen, program and stakeholder management, and a process...risks, develop risk mitigation plans, anticipate bottlenecks, manage issue escalation , and collaborate with Product Management on potential tradeoffs,… more
- Brink's (Coppell, TX)
- …and we provide equal opportunity to participate and grow. Job Description The Technical Program Manager will oversee the strategic management of large-scale ... every Brink's Team Member is committed to providing the highest levels of service and support to our customers. We take pride in our work, and we share a passion… more