- Amazon (Austin, TX)
- …Enhanced Support Services (ES2) team is hiring a passionate, results-oriented Sr. Technical Program Manager (TPM) who will create a program to manage risk ... related to our critical incident communication and escalation processes. As a TPM in ES2, you will...to improve the customer experience and develop mechanisms that support operational excellence * Assist in the design and… more
- Amazon (Austin, TX)
- …AWS Enhanced Support Services (ES2) team is hiring a passionate, results-oriented Sr. Technical Program Manager (TPM) who will create a program to define and ... own our internal communications strategy related to our critical incident, escalation and communications processes. As a TPM in ES2, you will lead a central program,… more
- Fujifilm (Austin, TX)
- **Position Overview** The LEAD PROJECT TEAM SUPPORT ENGINEER-MI provides remote technical , applications and system support for HCUS customers and supported ... issues when appropriate according to established procedures. + Strictly follows the Technical Assistance Center (TAC) escalation process to ensure timely… more
- Pearson (Austin, TX)
- …(required) + Keyboard (required) + Mouse (required) **Overall Responsibilities:** + Provide technical support and roll out solutions in planning, coordination, ... to manage and "get things done" in a highly technical environment. Professional customer service skills and independent troubleshooting...to Service Desk teams supporting our customers + Primary escalation point of contact for support desks,… more
- Robert Half Technology (Arlington, TX)
- …resolving challenges and optimizing workflows. + Respond to and solve moderately complex technical support issues (dispatched through the Customer Support ... or in response to major threats or operational preparations. Technical Guidance & Support : + Provide expert...system availability. + Escalate unclear solutions to lead or manager while adhering to escalation protocols. Hardware… more
- Fujifilm (Austin, TX)
- **Position Overview** The Technical Support Engineer, MI - II (Tier II) handles remote technical support across our product lines for HCUS customers. The ... of the position is to be versed in primary support across our Synapse products, and the ability to...documents the troubleshooting of issues and follows the TAC escalation process to move cases to the next level… more
- Citigroup (Irving, TX)
- …by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. ... + Help contribute to governance and the facilitation of the execution of the Manager Control Assessment (MCA, ie Risk & Control Self-Assessment) as required by the… more
- Molina Healthcare (San Antonio, TX)
- …the insider threat program. Implements data sets, tools, and provides program support to insider threat analysts and investigations. Works closely with our ... cybersecurity team, other technical teams, and business stakeholders to develop advanced insider...sources * Architect and implement automation of investigation and escalation workflows * Contribute to internal investigations where needed,… more
- Meta (Austin, TX)
- …Health (Schedule, & Risk) in support of the Area Project Controls Manager and DEC Leadership and provide escalation when needed. 6. Identify proactive ... Execution function. The Area Schedule Lead will be the technical SME for scheduling in their area and will...Precon Baseline Schedules. In conjunction with the Meta PreCon Manager and with the support of the… more
- Atlas Technica (TX)
- …+ Supervise a team of Junior System Engineers and Interns + Act as an escalation point to your team for technical and non- technical issues + ... Position Name: Team Lead Reports to: Client Technology Manager Location/Type: Hybrid - TX (Requires visits to...Atlas Technica's mission is to shoulder IT management, user support , and cybersecurity for our clients, who are hedge… more