- Truist (Arlington, TX)
- …experience or three years of combined leadership experience in a supervisory or escalation support role 3. Thorough knowledge of branch and/or contact center ... excellence. Directly manages and supports the development of client servicing and support capacity teammates. Utilizes a variety of monitoring and coaching tools to… more
- TTEC (Austin, TX)
- …learn more about the industry and gain direct management experience? In this role, you'll support and motivate your team to make sure they're on track to meet goals. ... You'll work to answer associate's questions, issues, and customer escalation while ensuring quality customer experience on every call...experience on every call as you're the first line manager for your team. You'll report to the Service… more
- Insight Global (Houston, TX)
- Job Description Incident Managers are an integral part of the technical landscape providing services to engineering and leadership teams around the world. Our ... or provide command & control to cross-functional and cross-geo technical teams and vendors during incidents that have been...and Requirements 7+ years of experience in an Incident Manager Role or similiar 7+ years of experience supporting… more
- TTEC (Austin, TX)
- …on track to meet goals. You'll answer associate's questions, issues, and customer escalation while ensuring quality customer experience on every call as you're the ... first line manager for your...**What You Bring to the Role** + Associate degree, technical school or equivalent work experience + Promote a...always work towards reaching for amazing + Engage and support your team in making sure they have the… more
- PNC (Dallas, TX)
- …a regular basis. Some responsibilities may be performed remotely, at the manager 's discretion. **PNC will not provide sponsorship for employment visas or participate ... risk characteristics for a portfolio of third party engagements. * Serve as an escalation point to address issues, delays, obstacles as needed to keep the assessment… more
- JE Dunn Construction Company (Houston, TX)
- …timely and profitable completion of each project. All activities will be performed in support of the strategy, vision and values of JE Dunn. + Autonomy and Decision ... for all client and project team communication and issue escalation as it relates to low voltage scopes of...construction efforts that meet the constructability, quality, financial and technical standards. * Manages and oversees company staff, low… more
- JE Dunn Construction Company (Austin, TX)
- …and profitable completion of each project. All activities will be performed in support of the strategy, vision and values of JE Dunn. **Key Role Responsibilities ... for all client and project team communication and issue escalation as it relates to low voltage scopes of...construction efforts that meet the constructability, quality, financial and technical standards. * Manages and oversees company staff, low… more
- TTEC (Austin, TX)
- …on track to meet goals. You'll answer associate's questions, issues, and customer escalation while ensuring quality customer experience on every call as you're the ... first line manager for your...What You Bring to the Role + Associate degree, technical school or equivalent work experience + Promote a...always work towards reaching for amazing + Engage and support your team in making sure they have the… more
- Toyota (Plano, TX)
- …and highly organized Senior Analyst to join our team. Reporting to the Manager , the primary responsibility of this role is to spearhead the team's goal ... global headquarters) through project activities to achieve KPIs + Summary and escalation : clear and concise visualization and presentation of project condition, risk… more
- Citigroup (Irving, TX)
- …for our users: limit monitoring, exception management, stress testing analysis and escalation workflow capabilities are some key areas of focus. Our users rely ... Design & develop scalable micro-services to build an functional components that will support Risk Management functions + Partner with the product management team and… more
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