- Linchpin Solutions, Inc. (Aberdeen Proving Ground, MD)
- …Role Overview: As a SATCOM helpdesk technician, you will provide technical support to customers with satellite communications issues. You will troubleshoot ... but not limited to Technical Manuals and Test Procedures. + Provide technical support to integrate the Helpdesk Lab equipment and SMART T systems +… more
- General Dynamics Information Technology (Elkridge, MD)
- …training materials and conducting training either on-site or over-the-phone. + Provides technical assistance and support related to computer systems, hardware, ... Family:** Help Desk **Skills:** Computer Systems,Information Technology (IT) Systems Support ,Systems Support **Certifications:** CompTIA Security + certified… more
- Cognizant (Annapolis, MD)
- **CCaaS Observability Technical Writer (remote)** We are seeking an experienced CCaaS Observability Technical Writer. As part of that implementation, the ... work with a team of 5 contact center operational support specialist who will provide support for... team . Build How-To's and knowledge documents for helpdesk and internal teams . Document alert resolution steps… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …None **Job Family:** Help Desk **Skills:** Information Technology (IT) Support , Technical Support ,Troubleshooting **Certifications:** COMP TIA SECURITY ... Support Specialist joining our team to provide technical support and troubleshooting services for incoming...Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure WHAT YOU'LL NEED… more
- Leidos (Odenton, MD)
- …management, group policy configuration, and a small number of Windows domain controllers. + Support Helpdesk as the Tier 3 escalation point to the helpdesk ... **Description** Leidos is seeking a **Systems Engineer** to support and maintain the development lab environment of...resolve issues. + Develop and provide solutions to complex technical issues and problems that impact dev, test and… more
- Ryder System (Annapolis, MD)
- …latency) to identify and address potential bottlenecks or issues proactively. + Provide technical support and guidance to junior team members and assist with ... Ensure network security and connectivity + Provide Tier 2/3 support for escalated network and system issues. + Secure...and recommend security improvements and system upgrades. + Monitor Helpdesk queues throughout the day to ensure SLAs are… more
- Arena Technical Resources, LLC (Rockville, MD)
- …on Hyper-V virtualization, Oracle database operations, Microsoft 365 services, Azure production support , and IT compliance. The ideal candidate will be a hands-on ... of independently managing complex environments and ensuring high-quality IT support across the organization. Key Responsibilities Hyper-V& Virtual Infrastructure -… more
- NCR VOYIX (Annapolis, MD)
- …to satisfy customer requirements + Answer incoming phone calls and monitor helpdesk phone queues for customer support and troubleshooting. BASIC QUALIFICATIONS: ... adhere to the contractual SLAs + Monitor and analyze Helpdesk entries to ensure client needs are properly met...States Government + Experience with software deployment and application support + Excellent technical troubleshooting skills Salary… more
- Public Consulting Group (Annapolis, MD)
- …system for end users and administrators as needed . Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations . Ability to manage multiple ... requests, and evolve our services based on training and helpdesk feedback o Serve as a main point of...appropriate team members from EDPlan Innovations o Coordination with Technical Business Analyst to articulate change requests and product… more
- Bright Horizons (Baltimore, MD)
- …and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. _Come build a brighter future with us_ . HAVING ... TECHNICAL ISSUES WITH YOUR APPLICATION? Contact us at ###@brighthorizons.com...the application and hiring process should contact the recruitment helpdesk at ### or ###@brighthorizons.com . Determinations on requests… more