- SURVICE Engineering (Belcamp, MD)
- …spending, tuition reimbursement. Position Summary SURVICE Engineering is currently seeking a IT Helpdesk Specialist to support our Corporate IT team. You will ... Duties and Responsibilities + Support the SURVICE IT Department handling support / helpdesk calls, handling support tickets. Minimum Qualifications of IT… more
- Kennedy Krieger Institute (Baltimore, MD)
- **Overview** The Help Desk Associate provides prompt and efficient front line support for customers of the Information Systems (IS) department at the Institute. The ... for answering, logging, and tracking calls placed to the Institute's phone support line; resolving problems or questions related to IS applications supported by… more
- Ivyhill Technologies LLC (College Park, MD)
- …(TIS) for our project located in College Park, MD. The qualified candidates will support a helpdesk by addressing inquiries and requests for assistance received ... will conduct him/herself in a professional manner, open a helpdesk ticket to record the inquiry details, provide a...resolution, and follow-up and/or escalation as needed + Provide support to stakeholders on a variety of issues +… more
- Montage Marketing Group (Rockville, MD)
- …Partner with Human Resources to ensure seamless team member onboarding and offboarding activities. Helpdesk Support * Execute level 1-3 helpdesk support ... experience leading teams, managing performance, and driving the engagement of IT support teams. * Demonstrated helpdesk escalation and ticketing ownership… more
- M. C. Dean (Annapolis Junction, MD)
- …(IT) systems in support of the endpoint devices. The position provides Tier 1 helpdesk support . This position requires onsite support at a single work ... and patching to ensure compliance with Information Assurance (IA) standards. + Support application of Security Technical Implementation Guides (STIGs) to Windows… more
- Lumen (Annapolis, MD)
- …role focuses on resolving customer-reported network issues and providing advanced technical support , including remote diagnostics and coordination with carriers ... + Responsible for identifying and resolving customer reported trouble + Provide advance technical support to include remote trouble diagnostics and correction +… more
- Linchpin Solutions, Inc. (Aberdeen Proving Ground, MD)
- …mission requirements. This position may require OCONUS travel to support international site deployments, troubleshooting, or upgrades. Familiarity with CodeMettle ... latency, and performance issues. + Ensure timely resolution of STRMM and Helpdesk requests in line with SLAs. 2. Troubleshoot Connectivity Issues: + Proactively… more
- Orbis Technologies (Annapolis, MD)
- …possibility of an extension. Essential Duties & Responsibilities: + Day-to-day assistance with Helpdesk tickets, laptop imaging, end user support , etc. + Review ... We specialize in creating, managing, and delivering high-value content - technical documentation, eLearning, online help, visualizations, training materials, etc. We… more
- Kennedy Krieger Institute (Baltimore, MD)
- …Minimum of four years of experience in a networking environment providing end-user technical support is required. An Associate's degree may be substituted for ... **Overview** The LAN Administrator I is responsible for providing end-user support , problem resolution, and service request actions for desktop workstations,… more
- M. C. Dean (Annapolis Junction, MD)
- …systems in support of the endpoint devices. The position provides Tier 1 helpdesk support and support to Tier 2 (Escalation) problem identification, ... Physical Access Control, CCTV, PSIM and other electronic security systems and support implementation, troubleshooting and maintenance of Information Technology (IT)… more