- Cognizant (Boston, MA)
- **Role Summary** We are seeking a **Backoffice Helpdesk Specialist** to join our dynamic team. In this role, you will leverage your strong English communication ... skills and Hi-Tech domain expertise to deliver exceptional support and enhance customer experience. This position offers a remote **work model** providing… more
- Insight Global (Somerville, MA)
- Job Description Insight Global is seeking a motivated Helpdesk Technician to join our client, an American energy storage company, based in Somerville, MA. This ... Helpdesk Tech will be responsible for supporting a large...He/She will be the first point of contact for technical issues submitted via phone, email, or ticketing system.… more
- US Bank (Boston, MA)
- …and discover what you excel at-all from Day One. **Job Description** The Technical Helpdesk Representative role supports US Bank clients with their commercial ... positive client experience with our online commercial card management platforms. Technical Helpdesk Representatives regularly address client issues by listening… more
- Brockton Hospital (Brockton, MA)
- …running smoothly. In this role, you'll work across the full spectrum of technical support needs-from everyday end-user issues to more advanced troubleshooting of ... in daily IT operations as part of the Desktop Support team, working closely with the Helpdesk ...related to the Incident Management process. . Provides second-level technical support for workstations, printers, mobile devices,… more
- The Brattle Group (Boston, MA)
- …office. The primary goal of the Desktop Support Technician is to provide technical support to users of PCs and related end-user technologies through the ... as the Manager of Helpdesk + Participate in on-call rotation for emergency support phone queue + Assist in supporting the company's security posture + Work with… more
- Robert Half Technology (Worcester, MA)
- …and maintain an approachable demeanor while interacting with colleagues and clients. * Handle helpdesk or general IT support tasks with attention to detail and ... team members and assist users effectively. * Previous experience in a Helpdesk or IT support role. * Knowledge or experience with Juniper and Aruba systems, with… more
- Bright Horizons (Newton, MA)
- …Implement and support medium-to-large scale projects while working directly with technical and functional business teams. + Log, manage, and resolve D365 ... Support team. + Work with internal and external technical staff and vendors + Work with external vendors...the application and hiring process, please contact the recruitment helpdesk at ### or ###@brighthorizons.com . Determinations on requests… more
- State of Massachusetts (Boston, MA)
- …*_Preferred Knowledge, Skills, and Abilities:_* * A minimum of 1 year of IT/ helpdesk support experience is preferred * General knowledge of ticketing system ... to constituent and DOL staff inquiries to the production support mailbox and/or other technical help portals utilizing a customer service approach. * Participate… more
- Insight Global (Clinton, MA)
- …https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 3+ years of experience in desktop support or IT helpdesk roles. Strong knowledge of ... Job Description Provide Tier II support for Windows-based desktops and laptops. Install, configure,...and training. Coordinate escalations and ensure timely resolution of technical issues. Ensure compliance with IT security policies and… more
- Xerox (Boston, MA)
- …equipment fleet, monitor performance, and coordinate service response + Provide on-site helpdesk support and act as point-of-contact for escalations + Administer ... regular client-facing reports + Integrate and operate within client ticketing/ helpdesk systems + Collaborate with service teams and escalate...Set You Up for Success** + Full onboarding and technical training + Access to support tools… more