- Fox Rothschild LLP (Boston, MA)
- …required. **Experience:** + Minimum of two years of related experience in a technical phone support center/ helpdesk environment; law firm experience ... As a member of the Information Services Department, the Technical Support Analyst is responsible for providing...as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users. + Documents… more
- TEKsystems (Fall River, MA)
- …from initial communications to continued follow-ups. + Ability to communicate technical data + Provide documentation based on customer interaction within ticketing ... are of higher difficulty to the next tier of support . + Support IT projects that require...recognized equivalent in education and experience. Bachelor's degree preferred. Technical Experience (1+ year of the following) + Strong… more
- State of Massachusetts (Haverhill, MA)
- …campus relocation, closure, opening, office relocation, expansion. * Provide technical support to end users, via Helpdesk requests within specified time ... a team; will be self-motivated and proactive; will provide excellent customer service, technical support , and will become an integral member of a large team of… more
- MIT Lincoln Laboratory (Lexington, MA)
- …environment. The student will work on-site alongside Division IT staff to provide technical support to end users, assist with patch management, and contribute ... full-time co-op is ideal for students with a strong technical foundation who are eager to grow their skills...or email communication + Document internal procedures and user-facing support materials + Triage and troubleshoot helpdesk … more
- Bright Horizons (Newton, MA)
- **Primary Purpose** The Technical Lead will serve as the technical expert responsible for design and implementation of Customer Data Platform solution gathering ... Data Platform. You will be responsible for verifying requirements, defining technical architecture when necessary, analyzing and enriching data, developing an… more
- Cognizant (Boston, MA)
- **CCaaS Observability Technical Writer (remote)** We are seeking an experienced CCaaS Observability Technical Writer. As part of that implementation, the ... work with a team of 5 contact center operational support specialist who will provide support for... team . Build How-To's and knowledge documents for helpdesk and internal teams . Document alert resolution steps… more
- Veralto (MA)
- …incoming support requests via helpdesk and/or answering the support phone line, solving/identifying technical and software issues, and managing customer ... Specialist is responsible responding to escalation requests from Technical Advisors, Customer Support , assist in supporting...Office 365 and Teams, Salesforce or other CRM platforms, helpdesk software. Aquatic Informatics is proud part of the… more
- ManpowerGroup (Boston, MA)
- …a modern digital experience. To drive this critical effort, DOL seeks a skilled ** Helpdesk Specialist** to provide technical support via phone, Teams, email ... and constituents. The Helpdesk Specialist provides Tier 1 technical support and application administration for the Division of Occupational Licensure's… more
- Ryder System (Boston, MA)
- …latency) to identify and address potential bottlenecks or issues proactively. + Provide technical support and guidance to junior team members and assist with ... Ensure network security and connectivity + Provide Tier 2/3 support for escalated network and system issues. + Secure...and recommend security improvements and system upgrades. + Monitor Helpdesk queues throughout the day to ensure SLAs are… more
- Public Consulting Group (Boston, MA)
- …system for end users and administrators as needed . Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations . Ability to manage multiple ... requests, and evolve our services based on training and helpdesk feedback o Serve as a main point of...appropriate team members from EDPlan Innovations o Coordination with Technical Business Analyst to articulate change requests and product… more