- Xerox (Boston, MA)
- …connect with us.** **The Enterprise Helpdesk Analyst delivers advanced client support by resolving complex technical issues, maintaining clear and consistent ... Enterprise Helpdesk Analyst (2nd shift) **General Information** Press space...**Preferred Qualifications:** + 2-5 years of service desk or technical support experience, or equivalent knowledge gained… more
- Humana (Boston, MA)
- …of moderate complexity. + Responds to telephone, email and online requests for technical support . + Documents, tracks, and monitors the problem using applicable ... and help us put health first** The Help Desk Support Technician 2 provides support to end...computer, application, system, device, access and hardware issues. Utilize technical experience and customer service skill to assist end… more
- Brockton Hospital (Brockton, MA)
- …running smoothly. In this role, you'll work across the full spectrum of technical support needs-from everyday end-user issues to more advanced troubleshooting of ... in daily IT operations as part of the Desktop Support team, working closely with the Helpdesk ...related to the Incident Management process. . Provides second-level technical support for workstations, printers, mobile devices,… more
- The Brattle Group (Boston, MA)
- …office. The primary goal of the Desktop Support Technician is to provide technical support to users of PCs and related end-user technologies through the ... as the Manager of Helpdesk + Participate in on-call rotation for emergency support phone queue + Assist in supporting the company's security posture + Work with… more
- Robert Half Technology (Worcester, MA)
- …and maintain an approachable demeanor while interacting with colleagues and clients. * Handle helpdesk or general IT support tasks with attention to detail and ... team members and assist users effectively. * Previous experience in a Helpdesk or IT support role. * Knowledge or experience with Juniper and Aruba systems, with… more
- Bright Horizons (Newton, MA)
- …Implement and support medium-to-large scale projects while working directly with technical and functional business teams. + Log, manage, and resolve D365 ... Support team. + Work with internal and external technical staff and vendors + Work with external vendors...the application and hiring process, please contact the recruitment helpdesk at ### or ###@brighthorizons.com . Determinations on requests… more
- State of Massachusetts (Boston, MA)
- …*_Preferred Knowledge, Skills, and Abilities:_* * A minimum of 1 year of IT/ helpdesk support experience is preferred * General knowledge of ticketing system ... to constituent and DOL staff inquiries to the production support mailbox and/or other technical help portals utilizing a customer service approach. * Participate… more
- Xerox (Boston, MA)
- …equipment fleet, monitor performance, and coordinate service response + Provide on-site helpdesk support and act as point-of-contact for escalations + Administer ... regular client-facing reports + Integrate and operate within client ticketing/ helpdesk systems + Collaborate with service teams and escalate...Set You Up for Success** + Full onboarding and technical training + Access to support tools… more
- Bright Horizons (Newton, MA)
- …to offer high-quality child care, elder care, and educational support . Our workplace reflects this commitment-with collaborative environments, meaningful benefits, ... latency, and ensure responsible AI usage. + Guide teams through technical decisions; remove blockers; promote best‑in‑class engineering practices. + Establish… more
- Teledyne (Billerica, MA)
- …tracking accountability, ensuring documentation, monitoring and evaluating, problem solving and technical assistance + May work on support and maintenance ... problems and the knowledgebase of corrective actions which resolved issue + Provides support details of technical tables and reporting tools to provide flexible… more