- Manhattan Beer Distributors (New York, NY)
- …our IT team. This role combines accurate data entry and reporting with basic technical support to ensure smooth daily operations and reliable data management ... + Respond promptly and professionally to email correspondence. + Provide first-level technical support for hardware, software, and CRM-related issues. +… more
- Binghamton University (Binghamton, NY)
- …+ Provide backup support during staff absences or emergencies + Offer technical assistance to the University Helpdesk for Watson-related issues + Work ... Watson College is seeking a skilled and motivated individual to provide technical support of our Academic and Research computing needs. This includes supporting… more
- Ryder System (Albany, NY)
- …latency) to identify and address potential bottlenecks or issues proactively. + Provide technical support and guidance to junior team members and assist with ... Ensure network security and connectivity + Provide Tier 2/3 support for escalated network and system issues. + Secure...and recommend security improvements and system upgrades. + Monitor Helpdesk queues throughout the day to ensure SLAs are… more
- Alaant (Glens Falls, NY)
- …an individual to lead and manage a team for their Tier 1 and Tier 2 helpdesk . Great benefits and work/life balance!** **Hours and Benefits for the IT Support ... Profit-Sharing Plan! + Medical, Dental and Vision insurance **Responsibilities for the IT Support Manager:** + **IT Support and Operations Management** **:** +… more
- Robert Half Technology (New York, NY)
- Description Required: 2-4 years of experience in a Helpdesk , Service Desk, or Desktop Support role. Strong hands-on experience with Windows OS (Windows 10, ... analysis. Strong verbal and written communication skills; ability to explain technical information to non- technical users. Customer service mindset with… more
- Public Consulting Group (Albany, NY)
- …system for end users and administrators as needed . Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations . Ability to manage multiple ... requests, and evolve our services based on training and helpdesk feedback o Serve as a main point of...appropriate team members from EDPlan Innovations o Coordination with Technical Business Analyst to articulate change requests and product… more
- Robert Half Technology (New York, NY)
- …organization. This position is ideal for a proactive leader with a strong technical background and the ability to drive results in a dynamic environment. ... endpoint security solutions. * Oversee desktop imaging, device deployment, and helpdesk operations to ensure seamless user experiences. * Monitor network performance… more
- City of New York (New York, NY)
- …as needed. - Monitor, tracks, and responds to inquiries. - Provides analytic and technical support - for the review of invoices and issuance of payments ... providers, and vendors. - Liaise with MOCS staff, the MOCS Helpdesk ; submitting Helpdesk tickets as needed. - Document standard operating procedures. - Document… more
- City of New York (New York, NY)
- … team dedicated to providing agency staff with the highest level of technical support , dependable service, and timely problem resolution. The Bureau of ... (1) IT Service Management Specialist to provide Tier I Technical support to all DEP end users....procedures on software and hardware deployments, account administration, and helpdesk tasks. Provides support related to testing… more
- CUNY (New York, NY)
- …at a College or University level. They set policies and procedures, direct technical staff, and maintain responsibility for administrative as well as technical ... maintains the University's network, operates the University's Data Center and helpdesk , and develops disaster recovery plans for business continuity. Additionally,… more