- New York State Civil Service (West Haverstraw, NY)
- …resolve complex technical problems. Fulfill oversight/management tasks related to helpdesk operations, working closely with end-user support staff; maintain ... Sciences Salary Grade 23 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $90682 to $113650 Annually Employment Type Full-Time… more
- City of New York (New York, NY)
- …maintenance of the area's IT needs; supervising staff who provides the tailored technical support that GSS requires; responsible for guiding GSS IT procurements ... a project leader or as a major contributor. Experience in computer operations, technical support , quality assurance (QA), hardware installation, help desk, or as… more
- University of Rochester (Rochester, NY)
- …workstations, software, and peripherals. + Serves as initial point of contact for IT support via Helpdesk ; triages tickets, resolves Tier 1-2 issues, and ensures ... and internal equity considerations._ **Responsibilities:** GENERAL PURPOSE: Serves as a key technical resource for the Customer Technology team, delivering Tier 1-2 … more
- City of New York (New York, NY)
- …Blueprint for Housing and Homelessness, Mayor Adams' comprehensive housing framework. To support this important work, the administration has committed $5 billion in ... driving the operations of all 1st and 2nd line support tickets in order to support HPD...Remedy Service Desk, ZenDesk etc.) for creating and managing helpdesk tickets - Minimum 2+ years of experience with… more
- The Research Foundation for SUNY (Albany, NY)
- …fast-paced environment. DUTIES AND RESPONSIBILITIES: Key Responsibilities: + Provide advanced technical support for desktops, laptops, mobile devices, printers, ... The Level IV Desktop Technician serves as the highest level of end-user support , providing expert technical assistance and ensuring optimal service delivery for… more
- City of New York (New York, NY)
- …Blueprint for Housing and Homelessness, Mayor Adams' comprehensive housing framework. To support this important work, the administration has committed $5 billion in ... Web Application Suites, APIs, Batch jobs, and other IT Support Requests. Also, you will be responsible for communications...Service Now, Remedy Service Desk, ZenDesk etc.) for managing helpdesk tickets. - Minimum 2 + Years of experience… more
- Grameen America, Inc (New York, NY)
- …our Technology and Innovation team with computer operations, equipment repair/installation, helpdesk support , user support (hardware/software), data ... who live in poverty build small businesses. We offer microloans, training and support to transform communities and fight poverty in the United States. Since… more
- City of New York (New York, NY)
- …into DCWP's Mobile Device Management (MDM) platform, agency inventory-asset tracking, and helpdesk support . Responsibilities and tasks will include, but not ... mobile devices - Upgrading agency iPhones/iPads and performing software updates Technical Support : - Identifying hardware and software solutions -… more
- City of New York (New York, NY)
- …into DCWP's Mobile Device Management (MDM) platform, agency inventory-asset tracking, and helpdesk support . Responsibilities and tasks will include, but not ... mobile devices - Upgrading agency iPhones/iPads and performing software updates Technical Support : - Identifying hardware and software solutions -… more
- City of New York (New York, NY)
- …email, and in person. They will be responsible for handling escalations from the BSC support team (level 1 helpdesk ) and other IT Division staff. - The person ... Information Technology division. This individual will join a team of senior technicians who support 700 users in our locations in Brooklyn and Long Island City. The… more