- Humana (Annapolis, MD)
- …of moderate complexity. + Responds to telephone, email and online requests for technical support . + Documents, tracks, and monitors the problem using applicable ... The Help Desk Support Technician 2 provides support to end users for computer, application ,...application , system, device, access and hardware issues. Utilize technical experience and customer service skill to assist end… more
- M. C. Dean (Annapolis Junction, MD)
- …and patching to ensure compliance with Information Assurance (IA) standards. + Support application of Security Technical Implementation Guides (STIGs) ... of the endpoint devices. The position provides Tier 1 helpdesk support . This position requires onsite ...advantage of new and emerging technology. + Contribute to technical documentation such as standard operating procedures (SOP) and… more
- TEKsystems (Rockville, MD)
- Description -Provides direct technical support and assistance to end-users over the phone, in person, and or remotely -Manages and handles all escalated tickets ... based on information provided by customers -Provides in depth technical support ; diagnose and resolve problems ranging...escalation line of support for complex IT support issues from helpdesk staff, employees, and… more
- COMSO, Inc (Baltimore, MD)
- …performance degradation, opening tickets, and coordinating all tuning efforts with vendors. + Application & Interface Support :Act as the main point of contact ... innovative learning solutions for workforce development, and exceptional operations and production support . We were founded in 1988, and remain a recognized woman… more
- General Dynamics Information Technology (Fort Meade, MD)
- …metrics reporting, providing comprehensive helpdesk metrics, and managing ad hoc support requests.** **Provide technical support via phone and/or email ... Infrastructure and Operations **Skills:** Cloud Computing,Problem Resolution,Standard Operating Procedure (SOP), Technical Issues, Technical Support **Experience:** 8… more
- M. C. Dean (Annapolis Junction, MD)
- …systems in support of the endpoint devices. The position provides Tier 1 helpdesk support and support to Tier 2 (Escalation) problem identification, ... system back-ups, error log reviews, database size analysis, and integrity checks. + Support development of new system and application implementation plans to… more
- Citizenship and Immigration Services (Camp Springs, MD)
- …the needs of the agency. Responsible for the management, administration and technical direction of program area and operations for assigned component within Asylum ... mind. Provide advice, counsel and/or instruction to staff members on technical and administrative matters. Requirements Conditions of Employment Conditions of… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Secret SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Technical Support Services **Skills:** Computer Hardware,Remote Access,Remote ... Support Specialist joining our team to provide technical support and troubleshooting services for incoming...Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure WHAT YOU'LL NEED… more
- General Dynamics Information Technology (Fort Meade, MD)
- …III Administrator, you will work closely with your team and Lead to provide vital technical support for the integration of Global Video Services (GVS) such as ... **Job Family:** IT Infrastructure and Operations **Skills:** Business,Cloud Computing,Operations,Operations Processes, Technical Issues **Experience:** 8 + years of related experience… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Top Secret SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Technical Support Services **Skills:** Help Desk Support ,Information ... Support Specialist joining our team to provide technical support and troubleshooting services for incoming...SPECIALIST WILL MAKE AN IMPACT * Provide Web Queue Helpdesk support within Service Level Agreement (SLA)… more