• Helpdesk Technician - Tier II - TS/SCI w.…

    General Dynamics Information Technology (Elkridge, MD)
    …training materials and conducting training either on-site or over-the-phone. + Provides technical assistance and support related to computer systems, hardware, ... Family:** Help Desk **Skills:** Computer Systems,Information Technology (IT) Systems Support ,Systems Support **Certifications:** CompTIA Security + certified… more
    General Dynamics Information Technology (07/16/25)
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  • Helpdesk Manager

    Insight Global (Windsor Mill, MD)
    …Description Manage the ticket queues for the Tier 1 and Tier 2 CCaaS (AWS Connect) application support team. Provide guidance and assistance to Tier 1 and Tier 2 ... (reports through the ServiceNow ITSM) to the customer and technical leads with information on any highlights or issues...1 and Tier 2 resources. Provide CCaaS 800 Number support when needed (high call volumes or absence Tier… more
    Insight Global (07/12/25)
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  • Desktop Support Specialist

    TEKsystems (Rockville, MD)
    Description Responsibilities and Job Duties -Provides direct technical support and assistance to end-users over the phone, in person and or remotely -Manages and ... based on information provided by customers -Provides in depth technical support ; diagnose and resolve problems ranging...escalation line of support for complex IT support issues from helpdesk staff, employees, and… more
    TEKsystems (07/15/25)
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  • Senior Tech Specialist

    NCR VOYIX (Annapolis, MD)
    …working with the United States Government + Experience with software deployment and application support + Excellent technical troubleshooting skills Salary ... customer requirements + Answer incoming phone calls and monitor helpdesk phone queues for customer support and...degree in Information Technology or 5+ years of IT/Software Application Support + Must have CompTIA Security+… more
    NCR VOYIX (05/20/25)
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  • IT Support Specialist (TS/SCI w Poly)

    General Dynamics Information Technology (Annapolis Junction, MD)
    …an Information Technology Support Specialist joining our team to provide technical support and troubleshooting services for incoming queries and issues ... SUPPORT SPECIALIST WILL MAKE AN IMPACT * Provides technical support and troubleshooting to network, desktop,...Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure WHAT YOU'LL NEED… more
    General Dynamics Information Technology (07/18/25)
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  • Network Support Analyst III

    Ryder System (Annapolis, MD)
    …latency) to identify and address potential bottlenecks or issues proactively. + Provide technical support and guidance to junior team members and assist with ... Ensure network security and connectivity + Provide Tier 2/3 support for escalated network and system issues. + Secure...and recommend security improvements and system upgrades. + Monitor Helpdesk queues throughout the day to ensure SLAs are… more
    Ryder System (07/08/25)
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  • Help Desk Support Analyst (Senior-Level)

    Link Solutions Inc (Frederick, MD)
    …on PC systems, related hardware and software, and standard applications. + Provide helpdesk information and support , determine the cause of the problem, and ... reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure… more
    Link Solutions Inc (07/04/25)
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  • Customer Service Engineer (Esom Vaco - Landover)

    IT Concepts (Landover, MD)
    …applications, IT equipment and products as they are deployed by VACO, including technical support for all IT equipment including computers, laptops, projectors ... on a continual basis. + Manage ServiceNOW (SNOW) helpdesk tickets and request queues; responsible for updating assigned...for education. + 2+ years of experience in IT Technical Support , Help Desk or System Administration.… more
    IT Concepts (07/10/25)
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  • System Administrator 2

    M. C. Dean (Annapolis Junction, MD)
    …systems in support of the endpoint devices. The position provides Tier 1 helpdesk support and support to Tier 2 (Escalation) problem identification, ... system back-ups, error log reviews, database size analysis, and integrity checks. + Support development of new system and application implementation plans to… more
    M. C. Dean (07/15/25)
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  • Hits-U III Site Lead Army Research Lab (ARL)

    General Dynamics Information Technology (Aberdeen, MD)
    …management/ support , capable of interacting and communicating with all disciplines of technical support staff at a DSRC to ensure center requirements are ... Description:** Provide the DoD Supercomputing Resource Center (DSRC) operations support , including systems integration, systems administration, network administration, information… more
    General Dynamics Information Technology (07/05/25)
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