- Palo Alto Networks (Santa Clara, CA)
- …an environment where we all win with precision. **Your Career** As a Senior Technical Support Engineer, you will engage directly with our valued customers to ... technical assistance even in high-pressure situations. **Your Impact** + Offer technical support to customers and partners + Effectively manage support… more
- Palo Alto Networks (Santa Clara, CA)
- …fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and standard methodologies to customers ... enable process and tools knowledge for readiness + Author Technical Support Bulletins and technical ...7 years of network security experience + Expertise in TCP/ IP and advanced knowledge of LAN/WAN technologies, expertise with… more
- Palo Alto Networks (Santa Clara, CA)
- …Utilize fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and industry best practices to ... teams to improve overall software and hardware quality per release cycle + Author Technical Support Bulletins and technical documentation in the Knowledge… more
- GE HealthCare (CA)
- **Job Description Summary** The Siemens X-ray/Vascular Technical Support Engineer I (TSE I) drives customer satisfaction through Service Excellence by providing ... technical support and counsel both remote and onsite to Field Service Engineers (FSE's), Client Service Technicians (CST's), and Customers experiencing system… more
- Palo Alto Networks (Santa Clara, CA)
- …SDWAN support team, you will serve our customer base by providing technical support , by answering incoming support inquiries and managing escalations, ... enable process and tools knowledge for readiness + Author Technical Support Bulletins and technical ...hands on network troubleshooting skills + Deep understanding of TCP/ IP and advanced knowledge of LAN/WAN technologies, expertise with… more
- Palo Alto Networks (Santa Clara, CA)
- …as needed (often, in high pressure situations). **Your Impact** + Provide Technical Support to customers and partners + Provide configurations, troubleshooting ... + Provide fault isolation and root cause analysis for technical issues + Publish Technical Support...with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/ IP , Authentication Protocols (LDAP, RADIUS, etc.) + Experience working… more
- Palo Alto Networks (Santa Clara, CA)
- …Utilize fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and industry best practices to ... software and hardware quality per release cycle + Author Technical Support Bulletins and technical ...plus + Good understanding of the following networking protocols (TCP/ IP , Ethernet, VLAN, OSPF, BGP) + Good understanding with… more
- Palo Alto Networks (Santa Clara, CA)
- …assistance as needed (often, in high-pressure situations). **Your Impact** + Provide Technical Support to customers and partners + Provide configurations, ... + Provide fault isolation and root cause analysis for technical issues + Publish Technical Support...player. + Good understanding of the following networking protocols (TCP/ IP , Ethernet, VLAN, OSPF, BGP) + Experience with Security… more
- Palo Alto Networks (Santa Clara, CA)
- …pressure situations). **Your Impact** + Work with US Government customers to provide Technical Support of complex architectures and network issues. + Provide ... and facilitate communication between customers, account teams, and engineering. + Publish Technical Support Bulletins and other technical documentation in… more
- ServiceNow, Inc. (Santa Clara, CA)
- …AI's potential impact on the function or industry. + 4+ years customer facing technical support experience + Ability to troubleshoot difficult technical ... for the health of ServiceNow. In this role, the support engineer will resolve technical cases created...the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity … more