- Binghamton University (Binghamton, NY)
- …Services is seeking an experienced, engaging, and collaborative individual to join our Technical Support team that provides hardware, software, and ... On: Wed Apr 16 2025 Job Description: Budget Title: Lead Programmer-Analyst (SL-3) Salary: Commensurate with experience Binghamton University's...Analyst reports to the Manager of the Main Campus Technical Support Team , works closely… more
- Cornerstone onDemand (New York, NY)
- …or direction. + Act as a mentor and advisor to other members of the Global Technical Support Team + Maintain an advanced understanding of the Cornerstone ... The Advanced Technical Support Specialist is responsible for...the Subject Matter Expert. + Create knowledge articles and lead knowledge sharing initiatives. **You have what it takes… more
- Hobart and William Smith Colleges (Geneva, NY)
- The Technical Service Coordinator will be a hands-on member of the technical support team responsible for technical service onboarding and off ... services and technology Security SME for User Services and Technical Support team . Responsible for...the experiences and mentorship at HWS prepare students to lead lives of consequence. The Colleges are an equal… more
- Proofpoint (Albany, NY)
- …escalating when needed. + Direct crisis and incident response, working with the account team , technical support , operations and engineering teams to ensure ... customer experience. **Your day-to-day** + Independently provide ongoing and proactive technical leadership and support to Proofpoint's strategic customers with… more
- MongoDB (New York, NY)
- …growth and acumen within the team + Extensive experience with Technical Support businesses/products and familiarity with product management processes is a ... MongoDB to build next-generation, AI-powered applications. Partnering with stakeholders in the Technical Services (post-sales support ) team , Analytics … more
- MongoDB (New York, NY)
- …diagnose the root cause of production issues + Handle networking-related customer escalations from Technical Support team and coach teammates to do the same ... and collaboration. If you want to be a deeply technical leader on a collaborative team...realistic assessments of project cost and complexity **Responsibilities** + Lead the architecture and implementation of low-level networking components… more
- MongoDB (New York, NY)
- …for how to achieve that placement + Handle distributed systems related customer escalations from Technical Support team and coach teammates to do the same + ... users, and more intelligently arrange data placement to transparently support dynamic customer workloads. Our team champions..., and using your experience to drive the long-term technical roadmap of the Cluster Scalability Team … more
- Cisco (New York, NY)
- … team supporting customer outcome-oriented engineering, implementation, and production support efforts. Provide technical expertise and escalation support ... received. Role Overview We are seeking an Enterprise Networking Customer Delivery Technical Leader within the CX Global Enterprise Segment Premier organization.… more
- MongoDB (New York, NY)
- …engine API that supports other MongoDB server components + Handle customer escalations from the Technical Support team in our area of ownership + Write ... (or lead the effort to handle) time-sensitive customer escalations + Lead development and project management of large, cross- team projects + Collaborate… more
- AECOM (Buffalo, NY)
- …Description** AECOM's Water Business Line is seeking a talented and experienced Water Technical Leader to support water treatment and distribution related ... The preferred candidate will have a proven ability to lead a team of engineers and designers...and national group that offers a diverse range of technical challenges and career development opportunities. In this role,… more