- Cognizant (Augusta, ME)
- **CCaaS Observability Technical Writer (remote)** We are seeking an experienced CCaaS Observability Technical Writer . As part of that implementation, the ... with a team of 5 contact center operational support specialist who will provide support for the CCaaS platform...and knowledge documents for helpdesk and internal teams . Document alert resolution steps . Analyze ServiceNow incidents, RCAs… more
- NANA Regional Corporation (Bangor, ME)
- …including the creation of test plan templates. + Act as the lead technical writer and coordinate communications on Lab activities across the enterprise. ... and Technology (OIT) engineers. + Develop site-specific tactical communication technical documentation (ie, Cabling Requirements Document , Design Drawings,… more