- CenterWell (Austin, TX)
- …community and help us put health first** The Senior Product Owner - Telephony leverages their expertise in product management and primary care operations to deliver ... the unique needs of the senior population. The Senior Product Owner - Telephony leverages their expertise in product management and primary care operations to… more
- Centene Corporation (Austin, TX)
- …on workplace flexibility. **Position Purpose:** Supporting Centene's inbound outbound telephony needs. Manages the team members accountable for designing, ... developing, and implementing complex enterprise software solutions. Collaborates closely with technical and non-technical roles such as data modelers, architects, business analysts, data stewards, and subject matter experts (SMEs) to provide design, technical… more
- Sprinklr (TX)
- …as a Sprinklr Voice SME, guiding teams on best practices in telephony , IVR, QoS, failover, and multi-region deployments. **Customer Delivery Excellence** + Drive ... consistent, scalable, and repeatable implementation methodologies to ensure on-time, on-budget delivery. + Partner with key enterprise customers to define success criteria, manage executive expectations, and resolve escalations. + Champion a customer-first… more
- TEKsystems (Dallas, TX)
- …and experienced Unified Communications Project Manager to support a large-scale Telephony Modernization Program for a major healthcare system. This initiative spans ... program encompasses 15 distinct projects focused on migrating legacy telephony infrastructure to modern unified communications platforms. The successful candidate… more
- PNC (Dallas, TX)
- …* Gather and analyze business requirements from stakeholders related to dialer and telephony systems. * Own and manage the product backlog for telephony ... Solutions LOB, and compliance/legal teams to ensure solution alignment. * Ensure telephony solutions comply with all applicable banking regulations and data privacy… more
- Teledyne (Dallas, TX)
- …and troubleshoot of all aspects of Cisco Webex Calling, from migration of legacy telephony solutions to setting up voice call queues for a contact center. + ... + Maintain, manage and troubleshoot Microsoft Teams from a meetings and telephony perspective, including Microsoft Teams Room appliances, panels and IP phones, and… more
- Under Armour, Inc. (Austin, TX)
- …and monitor customer contact drivers and report out to UA leadership. * Support Telephony and IVR upkeep and enhancements to drive continuous improvement * Monitor ... Telephony systems to ensure consistent performance * Ensure Hours...issues to ensure business continuity * Support agents experiencing Telephony issues, partner with leadership to solve issues *… more
- SKC Communication Products LLC (Dallas, TX)
- …AND DUTIES + Responsible for generating new audio-visual, videoconferencing, and telephony business in government, education, and corporate accounts in targeted ... sales applications. + Assist in marketing with audio-visual, videoconferencing, and telephony related materials. + Video, audio-visual, and telephony equipment… more
- Verint Systems, Inc. (Austin, TX)
- …seamless integration of Verint solutions with existing customer environments including Telephony , Data Lakes, Reporting, CRM and more. **SaaS Solutions** + Guide ... Presales Solutions Consulting, with strong focus on Artificial Intelligence and Telephony technologies. + Strong technical expertise in Verint products and… more
- Concentrix (Austin, TX)
- …of cloud infrastructure, scalability, and reliability considerations + ** Telephony Knowledge** (Preferred): Experience with SIP protocols, contact center ... platforms, or voice technology + Contact center, customer service software, or telephony industry experience + Enterprise AI/ML products with focus on compliance,… more