- Concentrix (Laredo, TX)
- …Technician provides end user support across the organization's desktop, network, telephony and application(s) environment, focused primarily on Work At Home ... regular basis * Perform basic troubleshooting of soft phone issues and assist the telephony team as needed * Assist in the tracking of hardware and software… more
- Sprinklr (TX)
- …**What Makes You Qualified?** + 12+ years of hands-on experience in the ** Telephony / VoIP / CPaaS** domain + Strong knowledge of **VoIP Protocols** (SIP/SDP, ... , **Kamailio/OpenSIPs** , and **RTPEngine** + Experience in designing **carrier-grade telephony plaXorms** serving millions of calls + Strong systems programming and… more
- TXNM Energy (Fort Stockton, TX)
- …IP networks including routers and switches, terminal servers and voice-over-IP telephony technologies Strong analytical and problem solving skills Ability to manage ... including routers and switches, terminal servers and voice over IP telephony technologies Basic working knowledge of SCADA RTU technology, communication protocols,… more
- Cayuse Holdings (Austin, TX)
- …follow-through, and log all customer interactions for escalated matters + Mobile telephony and device support + Video Conference Unit Troubleshooting + IP ... Telephony setup and support + Creation of end user accounts and setting permissions + Provide end user device management and support, including desktops, laptops, and… more
- USAA (Plano, TX)
- …and follow-up + Familiarity with authentication/identity management experiences in the telephony or digital channels + The ability to identify high-impact ... authentication/identity management use cases and translate them into a clear product vision. + Proven ability to bridge gaps between technical teams (engineers, data scientists) and non-technical partners (business, marketing, compliance, executives). +… more
- Baylor Scott & White Health (Dallas, TX)
- …- 9:00 am to 6:00 pm **Essential Functions of the Role** + Utilizes telephony and software systems to identify and greet callers. Records requests and assigns work ... requests for all services helped by the CSC. + Effectively handles and resolves challenging customer situations through appropriate communication methods. Promptly identifies and escalates challenging situations to appropriate leadership. + Responds calmly and… more
- Baylor Scott & White Health (Dallas, TX)
- …customer service values and practices is preferred. + Knowledge of call center telephony and technology preferred. + Ability to promptly assess requests by using ... electronic and paper resource materials and correctly respond to customer inquiries. + Comfortable working in a fast-paced, constantly changing, and stressful environment. **Belonging Statement** We believe that all people should feel welcomed, valued and… more
- American Airlines (Dallas, TX)
- …tool capabilities as well as end-user devices. This includes all telephony functions (Unified Communications), Audio Visual (meeting room experience), Desktop & ... Printer engineering, surveillance systems, as well as Productivity and collaboration tools (Email, Teams, SharePoint, Onedrive, etc.). **What you'll do** _As noted above, this list is intended to reflect the current job but there may be additional essential… more
- Celestica (Houston, TX)
- …troubleshooting problems as reported by users, supporting Web access and telephony services, and the acquisition, replacement and decommissioning of related ... equipment, software and services. **Detailed Description** Performs tasks such as, but not limited to, the following: + Participates in the development of an effective network design and strategy + Provide technical support and perform maintenance + Provides… more
- Reynolds & Reynolds (College Station, TX)
- …equipment, installing telecommunications equipment, and maintaining operations of the telephony system at client sites. Training Requirements Technical documentation ... skills are a plus~^~Must have a valid driver\u2019s license, with fewer than 2 moving violations in the last three years and no OVI\/DUI\/DWI violations in the last five years~^~Ability to travel at least 50%~^~PC skills~^~Professional verbal and written… more