- Concentrix (Austin, TX)
- …customer interaction flows. + Collaborate with technical teams on integrations (IVR/ telephony , bots, backend systems), data migration, Power Automate flows, and ... custom solutions. + Advise clients on best practices, governance, and the Microsoft Customer Service & Omnichannel roadmap. + Assist in pre-sales activities by preparing demos and solution overviews when required. **Qualifications** + 8-10 years of experience… more
- Comcast (Plano, TX)
- …shifts and weekends.** **Core Responsibilities** + Hands-on SDWAN/IP router/switch/firewall/ telephony customer premises equipment + Design, configure and deploy ... LAN and WAN network connections, hardware, software and communication links and services. + Optimize the network and systems services and troubleshoot any network performance issues. + Responsible for the service provision and monitoring of the network… more
- Neovia Logistics (Dallas, TX)
- …solutions - XenAPP / XenDesktop + Switch, Wi-Fi and VPN Support + Telephony skills (IPT, PABX) : troubleshooting line problems/desk set support/system adds & changes ... + IPT (unified) solutions support (eg, MS Lync). + RF technologies support (eg, hand held bar code readers, mobile computers). + Smart hands support when requested (physical reboots, replace hardware, etc.). + Experience with + Creating IT specific Work… more
- Robert Half Technology (Houston, TX)
- …(Azure, M365). + Demonstrated ability to support large-scale migrations (email, telephony , or similar). + Strong understanding of network and security principles; ... experience with Cisco environments a plus. + Excellent troubleshooting, documentation, and communication skills. + Experience with VMware or Hyper-V desired. Technology Doesn't Change the World, People Do.(R) Robert Half is the world's first and largest… more
- Celestica (Houston, TX)
- …troubleshooting problems as reported by users, supporting Web access and telephony services, and the acquisition, replacement and decommissioning of related ... equipment, software and services. **Detailed Description** Performs tasks such as, but not limited to, the following: + Participates in the development of an effective network design and strategy + Provide technical support and perform maintenance + Provides… more
- L3Harris (Greenville, TX)
- …IP addressing, switching and routing, VLANs, VPNs, video teleconferencing, VoIP telephony , and LANs/WANs + Demonstrated experience in routing protocols including ... MPLS, BGP, OSPF, PTP. + Certification and Accreditation process and implementation of systems that achieved an Authorization to Operate on government networks + DODAF knowledge + Configuration, integration, and troubleshooting of routers, switches, voice, and… more
- General Dynamics Information Technology (San Antonio, TX)
- …Leads. * Participate in communications with AM desk, Tier 2 Leads, Accounts Team, Telephony , SNOW, etc. * Lead collaborations with other teams on the contract to ... help improve workflow processes. * Updating Restricted Access Group for Trainers. * Generate Blue Survey Dashboard Reports * Generate & distribute Productivity Reports * Ensuring that assigned Team Leads are performing necessary duties such as ticket audits,… more
- Stryker (Dallas, TX)
- …experience with third party systems + Experience with SIP and traditional TDM telephony a plus $69,100 - $107,400 salary plus bonus eligible + generally eligible ... for short-term and long-term financial incentives + benefits. Individual pay is based on skills, experience, and other relevant factors. Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness… more
- Baylor Scott & White Health (Horseshoe Bay, TX)
- …customer service values and practices is preferred. + Knowledge of call center telephony and technology preferred. + Ability to promptly assess requests by using ... electronic and paper resource materials and correctly respond to customer inquiries. + Comfortable working in a fast-paced, constantly changing, and stressful environment. **Belonging Statement** We believe that all people should feel welcomed, valued and… more
- Cognizant (Irving, TX)
- …IVR (Interactive Voice Response) systems, call routing, CTI (Computer Telephony Integration), and agent desktop applications. . Framework Management: Design ... and develop scalable and flexible automation test frameworks, integrating Cyara with other internal systems and CI/CD (Continuous Integration/Continuous Delivery) pipelines (eg, Jenkins, GitLab). . Defect Management: Analyze test results, identify, reproduce,… more