- Capital One (Plano, TX)
- …within Capital One. As an engineer on the Financial Services Tech Auto Servicing Telephony platform team, you will play a crucial role in designing, developing, and ... maintaining new capabilities for our various scenarios covering payments, loan status, as well as expanding our platform to reach an ever growing conversational intelligence. Using the latest and greatest of open source and AWS technologies, you will be… more
- ManpowerGroup (Dallas, TX)
- …languages such as SQL, VBScript, or PowerShell. + Knowledge of Windows Server, Telephony , SIP, T.38, and Active Directory. **What's in it for me?** + Opportunity ... to work with cutting-edge technology in a dynamic environment. + Collaborative team culture that values diverse perspectives. + Professional growth and development opportunities. + Engagement in meaningful projects that impact the organization. + Access to a… more
- Banfield Pet Hospital (San Antonio, TX)
- …related to Optimum Wellness Plans, services, billing, and web support via telephony and electronic communication. Live and exemplify the Five Principles of Mars, ... Inc. within self and team. . Resolve client problems by determining the cause of the issue, selecting and explaining the solution to the issue, and following up to ensure resolution. . Recommend potential products or services by recognizing and analyzing… more
- Prime Therapeutics (Austin, TX)
- …use in a Pharmacy Benefit Management setting (Claims Processing, Prior Authorization, Telephony , Membership, etc.). + Consideration will be given as to the ... candidate's proficiency and ability to contribute in the role based upon the following: + Professional/related publications written and/or contributed to + Contributions to Blogs + Technical certifications such as those offered by SAS, IBM, Microsoft +… more
- The Walt Disney Company (San Antonio, TX)
- …in a people management role + Advanced experience working with contact center telephony with a specific focus on real-time management of workflows + Extensive ... knowledge of contact center operations, including metrics and mathematics + Developed capacity to work and interact with people at various levels of a professional organization, from associates to senior leadership. Success in working cross-functionally and… more
- Acclaim Technical Services (San Antonio, TX)
- …provide training. (Network Architectures of land-line, cellular, and satellite telephony systems, Cell phone operating systems, Satellite communication systems, ... Computer -to-computer network communication, Target Research, Tool fundamentals and other analyst tools, Geolocation Analysis, Social network Analysis, Network Characterization, Reporting Policies, Technical Reports, Data Science, etc.). Adjunct Faculty… more
- Teleperformance USA (TX)
- …with Now Assist and Creator Assist** + **Experience with integrating common telephony cloud solutions (eg Genesys, Amazon Connect, etc.)** + **Experience working ... with monitoring tools and strategies related to ITOM.** + **Project management experience or certification (eg, PMP, Agile/Scrum certifications).** **Certifications (Required):** + **ServiceNow Certified System Administrator (CSA)** **Certifications… more
- Sharecare (Austin, TX)
- …organized + Demonstrates follow through on assignments + Effectively navigates telephony and Computer Information Systems technology + Displays sound judgment and ... critical thinking skills + Available to work all shifts / days as needed + Ability to deliver and receive feedback to include difficult discussions + Ability to maintain a high degree of confidentiality + Proficient with MS Office + Ability to work flexible… more
- Capgemini (El Paso, TX)
- …clients, with emphasis on technical solution architecture and design, including telephony , CRM/KM, workforce management, staffing model development, etc. + Have lead ... the development and execution of end-to-end operational strategies and plans that improve the client and consumer experience and successful execution of Contact Center pursuits. + Should be able to contribute to overall solution and service design, including… more
- SOS International LLC (El Paso, TX)
- …Duties Monitor and configure internal systems (eg, databases, switchboard, telephony , instant messaging/VOIP) for optimum performance. Oversee the system ... administration team, providing leadership and coordination. Offer troubleshooting assistance, diagnosing and resolving complex system issues. Develop and maintain documentation for system configurations, procedures, and service records. Ensure compliance with… more