- USAA (Plano, TX)
- …including inbound and outbound phone calls, emails, faxes, and video telephony . Special Acquisitions Team employees will primarily place outbound calls triggered ... from underwriting work items. + Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information. + Uncovers and recognizes life events, understands and assesses the member's needs, financial… more
- Capgemini (El Paso, TX)
- …clients, with emphasis on technical solution architecture and design, including telephony , CRM/KM, workforce management, staffing model development, etc. + Have lead ... the development and execution of end-to-end operational strategies and plans that improve the client and consumer experience and successful execution of Contact Center pursuits. + Should be able to contribute to overall solution and service design, including… more
- PennyMac (Carrollton, TX)
- …learn and work in various technology applications, ie, Salesforce, client portal, telephony systems, etc + Basic working knowledge of mortgage loan structuring and ... loan processes Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …customer service skills when speaking with consumers via a cloud-based telephony solution to gather additional information needed to properly adjudicate their ... case as well as inform them of the outcome of their case. + Be a contributor to workflow investigations, business procedures, and process improvements. + Performyourduties in a dedicated secure area withinyourresidence. + Work within a coordinated team but… more