- Teleperformance USA (TX)
- …with Now Assist and Creator Assist** + **Experience with integrating common telephony cloud solutions (eg Genesys, Amazon Connect, etc.)** + **Experience working ... with monitoring tools and strategies related to ITOM.** + **Project management experience or certification (eg, PMP, Agile/Scrum certifications).** **Certifications (Required):** + **ServiceNow Certified System Administrator (CSA)** **Certifications… more
- Sharecare (Austin, TX)
- …organized + Demonstrates follow through on assignments + Effectively navigates telephony and Computer Information Systems technology + Displays sound judgment and ... critical thinking skills + Available to work all shifts / days as needed + Ability to deliver and receive feedback to include difficult discussions + Ability to maintain a high degree of confidentiality + Proficient with MS Office + Ability to work flexible… more
- Capgemini (El Paso, TX)
- …clients, with emphasis on technical solution architecture and design, including telephony , CRM/KM, workforce management, staffing model development, etc. + Have lead ... the development and execution of end-to-end operational strategies and plans that improve the client and consumer experience and successful execution of Contact Center pursuits. + Should be able to contribute to overall solution and service design, including… more
- SOS International LLC (El Paso, TX)
- …Duties Monitor and configure internal systems (eg, databases, switchboard, telephony , instant messaging/VOIP) for optimum performance. Oversee the system ... administration team, providing leadership and coordination. Offer troubleshooting assistance, diagnosing and resolving complex system issues. Develop and maintain documentation for system configurations, procedures, and service records. Ensure compliance with… more