- CenterWell (Annapolis, MD)
- …community and help us put health first** The Senior Product Owner - Telephony leverages their expertise in product management and primary care operations to deliver ... the unique needs of the senior population. The Senior Product Owner - Telephony leverages their expertise in product management and primary care operations to… more
- Under Armour, Inc. (Annapolis, MD)
- …PowerPoint, Planner) * Intermediate level knowledge in Salesforce, Five9 (or similar telephony system), and Qualtrics preferred * Familiarity with KPI's such ... Time, and Average Speed of Answer * Data Analysis experience preferred * Experience in Telephony and IVR Support preferred **Workplace Location** +… more
- Kennedy Krieger Institute (Baltimore, MD)
- **Overview** The Network Engineer II administers and installs telephony servers and applications, network application servers, network routers and switches, data ... monitoring and resolving issues as they arise within the data and telephony network. **Responsibilities** 1. Perform day-to-day networking tasks to ensure network… more
- Cayuse Holdings (Annapolis, MD)
- …follow-through, and log all customer interactions for escalated matters + Mobile telephony and device support + Video Conference Unit Troubleshooting + IP ... Telephony setup and support + Creation of end user...+ High school diploma or GED required. + Experience preferred Service Desk or Customer Service experience + Three… more
- Cardinal Health (Annapolis, MD)
- …preferred + 1+ years' experience in fast paced call center environment preferred + Basic computer knowledge, Microsoft systems, telephony + Strong ... communication/customer service skills + Ability to be an independent worker and self-directed + Ability to sit for long periods of time in a cubicle setting + Demonstrate superior customer support talents + Ability to prioritize multiple, concurrent… more
- CVS Health (Annapolis, MD)
- …/ Gearset / Flosum + Experienced with Service Cloud and Omni Channel, telephony CTI integrations + Experienced in implementing Contact Centers on Salesforce using ... tools like NiCE CXone / Five9 ** Preferred Qualifications** + Able to demonstrate proven core Salesforce System Admin skills and knowledge, including user management,… more
- Cognizant (Annapolis, MD)
- …contact center reports to maximize efficiency. . Experience with continuous improvement is preferred . . Understand the broad objectives of the project as well as ... with other software such CRM and pharmacy fulfillment systems. . IP Telephony (basic networking knowledge assumed). . Bachelor's degree and 5 years' experience… more
- ManTech (Belcamp, MD)
- …limited to:** + Assist in the integration and support of Data/Voice/Video/ Telephony /NetOps and satellite systems. + Contribute to Post-Deployment Software Support ... in the Department of Defense supporting major weapon systems software development highly preferred . + Must be familiar with program languages such as: C++, Ada, C#.… more
- Banfield Pet Hospital (Waldorf, MD)
- …to Optimum Wellness Plans, services, billing, and web support via telephony and electronic communication. Description - External Essential Responsibilities and Tasks ... pets are present. Experience, Education and/or Training: + Associate's degree preferred , or the equivalent combination of education, training and experience that… more
- FirstEnergy (Williamsport, MD)
- …Engineering Technology, Telecommunications or related field, or related work experience. PREFERRED PRIOR KNOWLEDGE & EXPERIENCE 1. Basic knowledge of common test ... circuits, and manage the work. 11. Project management concepts and tools. 12. Telephony systems (eg, PBX, key systems, console systems, ACD, etc.). 13. Supervisory… more