• Customer Service Systems Ops Analyst

    Under Armour, Inc. (Springfield, IL)
    …and monitor customer contact drivers and report out to UA leadership. * Support Telephony and IVR upkeep and enhancements to drive continuous improvement ... with IT to troubleshoot agent system issues to ensure business continuity * Support agents experiencing Telephony issues, partner with leadership to solve issues… more
    Under Armour, Inc. (07/09/25)
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  • Voice and Mobility Technician

    SAIC (Scott AFB, IL)
    …communications, including VoIP, satellite and the integration of voice technology to support the telephony requirements. + Performing a variety of electronic ... **Description** SAIC is seeking a **Voice and Mobility Technician** to support an IT Service Management effort for USTRANSCOM located at **Scott Air Force Base (AFB)… more
    SAIC (06/03/25)
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  • AE - AV/Video

    SKC Communication Products LLC (IL)
    …AND DUTIES + Responsible for generating new audio-visual, videoconferencing, and telephony business in government, education, and corporate accounts in targeted ... Assist customers with product selection, solution design, and provide technical support for videoconferencing and audio-visual product sales. + Become technically… more
    SKC Communication Products LLC (07/13/25)
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  • Sr. Solution Architect- AI

    Verint Systems, Inc. (Springfield, IL)
    …seamless integration of Verint solutions with existing customer environments including Telephony , Data Lakes, Reporting, CRM and more. **SaaS Solutions** + Guide ... the migration of premise Verint solutions to cloud-based environments. + Support and address connectivity, security, and migration challenges. + Conduct RFP/RFI… more
    Verint Systems, Inc. (07/16/25)
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  • Senior Manager, Platform Engineer, Operational…

    Otsuka America Pharmaceutical Inc. (Springfield, IL)
    The Senior Manager, Platform Engineer, Operational Support will be responsible for managing and enhancing platform integrations across data systems, Salesforce ... applications. This role is part of the Platform Engineering team and will support the Health Experience organization and its Patient Support function, which… more
    Otsuka America Pharmaceutical Inc. (07/16/25)
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  • Senior Application Engineer (M365)

    NASCO (Springfield, IL)
    …Senior Application Engineer is responsible for providing advanced technical support , troubleshooting, and administration of Microsoft 365 applications, ensuring ... cross-functional teams to resolve complex issues, optimize configurations, and support integrations with other enterprise applications. Contributes to incident… more
    NASCO (05/21/25)
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  • IT Systems Administrator

    Black Diamond Technologies (Chicago, IL)
    …to team members with system and network requests. Basic functions: * IT Support relating to issues with the internal systems and network infrastructure + Manage ... and support Microsoft technologies: Windows Server, LDAP/SSO, Azure/Active Directory, Group...Skills, and Abilities Required: + Interpersonal skills: such as telephony skills, communication skills, active listening and desire to… more
    Black Diamond Technologies (07/15/25)
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  • Senior Vice President, Contact Center Operations

    The Chicago Lighthouse (Chicago, IL)
    …target populations and employees with lifelong knowledge, skills, and employment opportunities, support the discovery of new approaches for the empowerment of our ... efficiency, compliance, and high customer satisfaction; + Mentor, lead and support a high-performing team while championing CLH's inclusive and mission-aligned… more
    The Chicago Lighthouse (06/25/25)
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  • Customer Service Manager- Remote

    Sharecare (Springfield, IL)
    …and/or Engagement Specialists. Responsibilities include the coaching, development and daily support and management of the team. In addition, the Customer Service ... quality performance monitoring. The successful candidate will recognize, embrace, and support the philosophy, mission, values, and vision of Sharecare. Demonstration… more
    Sharecare (07/24/25)
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  • Contact Center - Solution Engineer

    Zoom (Springfield, IL)
    …resolving technical issues related to contact center solutions + Providing training and support to end users on contact center technologies and best practices + ... experienced in designing and implementing contact center solutions + Have knowledge of telephony systems and call routing strategies + Be familiar with CRM systems… more
    Zoom (07/26/25)
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