- Capital One (Plano, TX)
- …within Capital One. As an engineer on the Financial Services Tech Auto Servicing Telephony platform team, you will play a crucial role in designing, developing, and ... with and across Agile teams to design, develop, test, implement, and support technical solutions in full-stack development tools and technologies + Share your… more
- Sharecare (Austin, TX)
- …and/or Engagement Specialists. Responsibilities include the coaching, development and daily support and management of the team. In addition, the Customer Service ... quality performance monitoring. The successful candidate will recognize, embrace, and support the philosophy, mission, values, and vision of Sharecare. Demonstration… more
- Zoom (Austin, TX)
- What you can expect You will specifically support our customers within Zoom's Premier Support and Technical Account Management team. This function discovers, ... Zoom's architecture and collaboration space + Have a solid understanding of IP Telephony , SIP or H323, and Audio/Video codecs and Contact Center technologies + Have… more
- ServiceNow, Inc. (Addison, TX)
- …do in this role:** . Be the process expert in how to best support by using ServiceNow products using ServiceNow best practices focused on configuration vs. ... efforts to improve their processes . Lead customer design workshops . Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business… more
- ServiceNow, Inc. (Addison, TX)
- …do in this role:** + Be the process expert in how to best support by using ServiceNow products using ServiceNow best practices focused on configuration vs. ... efforts to improve their processes + Lead customer design workshops + Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business… more
- Acclaim Technical Services (San Antonio, TX)
- …This would include one-to-one training sessions, quarterly seminars and virtual training support to include resolving course content issues and student questions. + ... provide training. (Network Architectures of land-line, cellular, and satellite telephony systems, Cell phone operating systems, Satellite communication systems,… more
- SOS International LLC (El Paso, TX)
- …customer. This role ensures system performance, security, and compliance to support secure, efficient call center operations handling sensitive UAC data. Essential ... Duties Monitor and configure internal systems (eg, databases, switchboard, telephony , instant messaging/VOIP) for optimum performance. Oversee the system… more
- Amazon (Austin, TX)
- …data storage and analytics. - Collaborate with AWS field sales, training, and support teams to ensure partner success. - Exhibit Thought Leadership by evangelizing ... a technical liaison between partners, service engineering teams, and support . - Hands on experience and be able to...IVR Contact Flows, Lambda coding, Amazon Lex, ACD Routing, Telephony integration, and SIP Trunking. Amazon is an equal… more
- Charles Schwab (Southlake, TX)
- …solution architecture, technical documentation and knowledge transfer to the other Schwab support and engineering team members. The candidate will utilize NICE CXOne ... a timely and efficient manner. + Provide third tier support for our internal support organizations to...a plus + Understand requirements specific to deploying IP telephony across both Cloud, LAN and WAN architectures. +… more
- The Walt Disney Company (San Antonio, TX)
- …**What You Will Do** + Build, mentor, and lead a team of leaders that support WFO Analysts responsible for overall staffing needs across Hulu, Disney+, and ESPN+ in ... (North America, EMEA, Latin America, Asia Pacific) + Drive and support initiatives across all internal/external partners to improve the customer experience… more