- Cornerstone onDemand (Virginia Beach, VA)
- …with global, enterprise-level software products + Experience with ServiceNow and ticket management + Javascript and working with micro-services/api's + Familiarity ... with demo or sandbox environments in SaaS or HR technology sectors. + Ongoing learning and development opportunities + Competitive compensation and benefits Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …on the steps outlined within the provided knowledge articles in the problem ticket and makes prompt notification to responsible party for resolution in order to ... minimize the amount of time taken to resolve customer issues. + Performs incident notification and escalation of problems/request/issues to responsible party. + Performs follow up on all incidents with customer to provide exceptional customer satisfaction. +… more
- Leidos (Arlington, VA)
- …knowledge with internal and external contacts at all levels. + Manage Incident ticket data for reporting and data analytics **Basic Qualifications** + Requires a ... Bachelor's degree and 4-8 years of prior relevant experience; additional experience may be considered in lieu of degree. + Candidate must possess an active DOD TS/SCI level security clearance, and be eligible to obtain and maintain aw/CI Poly + Within the last… more
- Amazon (Arlington, VA)
- …operational mechanisms and reporting required for region operations to include ticket management, dashboard development and account onboarding - Deliver and manage ... various internal and external communications platforms/artifacts - Lead customer data analysis supporting product management and product roadmap development - Drive process improvements and mechanisms that reduce friction for AWS teams About the team Diverse… more
- Amazon (Herndon, VA)
- …security mindset to respond to security tickets across AWS organizations, following ticket standards and escalating according to documented risk criteria * Create ... innovative solutions to security issues through technology and process improvements in the SOC workflow * Document incident findings, contribute to security metrics, and identify patterns that can drive systemic improvements across AWS security posture *… more
- Compass Group, North America (Lynchburg, VA)
- …attractive and tasty. Tastes all prepared food items. + Uses established ticket -collection procedures during service. Responsible for records from area worked during ... service periods. + Uses approved recipes and production standards to ensure proper quality, serving temperatures and standard portion control. + Carries pans, kettles and trays of food to and from workstations, stove and refrigerator in accordance with… more
- CoreSite (Reston, VA)
- …Operations Support Center (OSC) team, the OSC Technician will be responsible for ticket and request management, customer and staff inquiries, as well as monitoring a ... wide variety of systems and devices on various platforms under the direction of the Operations Supervisor or Manager within their organizational area of responsibility. The position is for our Day Shift, 7:30am-4:00pm PST, Tuesday - Saturday. Duties: This… more
- CACI International (Chantilly, VA)
- …(including Windows and Linux). You will be responsible for incident triage, ticket creation in a web-based CRM, initial troubleshooting, and escalation where ... appropriate-ensuring issues are resolved promptly or directed to the correct technical teams. This role requires a high level of technical aptitude, communication skills, and multi tasking ability, along with a strong commitment to customer satisfaction and… more
- Chenega Corporation (Arlington, VA)
- …and recommend process, standards, and system improvements to optimize support ticket accuracy, transparency, and efficiency. + Drive initiatives and programs focused ... on improved customer experience and team effectiveness. + Responsible for understanding and ensuring that corporate policies and SOPs are followed. + Participate in planning, status calls, and committee meetings focused on customer success initiatives. +… more
- Oneida Technical Solutions (Charlottesville, VA)
- …infrastructure (including the Installation Campus Area Network (ICAN). + Uses AESMP ticket submissions for work assignments responding to critical and VIP tickets ... within two (2) hours of notification by telephone or e-mail by appropriate Government authority. + Support Network operations with activities such as, installation of new modified hardware, operating systems and software applications ensuring compliance with… more
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