- Compass Group, North America (Bristow, VA)
- …attractive and tasty. Tastes all prepared food items. + Uses established ticket collection procedures during service. Responsible for records from area worked during ... service periods. + Cleans kitchen after preparation and serving, maintaining high standards of cleanliness. Stores or discards excess food in accordance with safe food-handling procedures. + Keeps refrigerators and storerooms clean and neat. Ensures food and… more
- Iron Mountain (Manassas, VA)
- …messages between team members. + Multitasking - we use several different security and ticket queue systems. + Attention to detail - ability to understand and follow ... a documented process and Iron Mountain's safety code, role is very process driven. + Dedication & desire to learn - we would like you to grow your career within Iron Mountain. + Working hours are varied and nights, weekends and holidays may be required. +… more
- Xerox (Richmond, VA)
- …the Xerox Help Desk Activity and update Remedy by end of each completed assigned ticket . **Weekly Tasks:** + Weekly walkthrough on Friday for 24/7 areas to make sure ... they have supplies as needed for the weekend. + Notify Onsite SDM & end users on issues and device updates. + Check on device listing and submit MACD requests (unless its urgent do ASAP) **Skills and Qualifications:** + Provide excellent customer service,… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …on the steps outlined within the provided knowledge articles in the problem ticket and makes prompt notification to responsible party for resolution in order to ... minimize the amount of time taken to resolve customer issues. + Performs incident notification and escalation of problems/request/issues to responsible party. + Performs follow up on all incidents with customer to provide exceptional customer satisfaction. +… more
- Childrens Hospital of The King's Daughters (Norfolk, VA)
- …attractive and tasty. Tastes all prepared food items. + Uses established ticket collection procedures during service. Responsible for records from area worked during ... service periods. + Maintains high standards of cleanliness by keeping the freezers, refrigerators, kitchen equipment, and storerooms clean and neat after preparation, serving and at shift end . + Stores food in designated areas following wrapping, dating, food… more
- ICF (Reston, VA)
- …platform-related issues. + Review and respond to incident tickets utilizing a ticket tracking tool and follow up to ensure timely resolution. + Facilitate ... continuous improvement within the environment & document best practices and operational procedures. + Monitor Salesforce.com usage for compliance & maintain security for Salesforce.com data. **Required Skills:** + Must reside in the United States. + US… more
- Oneida Technical Solutions (Charlottesville, VA)
- …infrastructure (including the Installation Campus Area Network (ICAN). + Uses AESMP ticket submissions for work assignments responding to critical and VIP tickets ... within two (2) hours of notification by telephone or e-mail by appropriate Government authority. + Support Network operations with activities such as, installation of new modified hardware, operating systems and software applications ensuring compliance with… more
- Chenega Corporation (Arlington, VA)
- …resolution times. + Monitor and analyze help desk performance metrics (eg, ticket volume, resolution time, customer satisfaction) to identify areas for improvement. ... + Implement industry best practices for incident management, problem resolution, and knowledge management. + Develop and maintain comprehensive documentation for help desk processes, procedures, and knowledge base articles. + Manage and maintain the help desk… more
- Arena Technical Resources, LLC (Springfield, VA)
- …associated, technical engineering lanes within the environment - Accurately log, ticket , and own/escalate incidents resulting from infrastructure events. - Managing ... and tracking execution of authorized changes throughout the Change Management life cycle. - Troubleshooting, accurately tracking and resolving assigned incidents - Creating and tracking trend reports - Creating and maintaining standard operating procedures and… more
- Amazon (Arlington, VA)
- …and queues that cover critical business functions like high traffic events and other ticket queues * Own investigating and responding to a high-volume of Ad Policy ... tickets from internal stakeholders * Learn our Ad Policies in order to provide the right guidance to partner teams * Make consistently accurate decisions on when to escalate complex and sensitive requests to Policy Managers and partner to drive towards a… more