- Capital One (Mclean, VA)
- …Document and maintain Asset Inventory Database + Manage incidents in the Enterprise Ticket system + Endpoints and Infrastructure (Poly) + Support Zoom and Zoom Room ... Platform - Upgrade and Manage Zoom Devices through the Dashboard + Support Digital Signage Platform + Perform Preventive Maintenance on technology + Perform User Acceptance Testing (UAT) + Perform Remote support of enterprise devices + Perform Remote support… more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- …initiatives. * Ability to manage and facilitate meetings focused on ticket prioritization and resolution. * Experience in coordinating with cross-functional teams ... to ensure timely updates and resolution of tickets. * Analyze current processes and suggest areas for improvement. * Contribute to the development and implementation of strategies to enhance process efficiency and effectiveness. **Required qualifications to be… more
- Insight Global (Herndon, VA)
- …closely interact with the government customer to achieve system objectives, provide ticket updates, and system status updates. Database members are expected to be ... on-call for a week at a time approximately 6 9 times a year. This is a fully remote role working 9-3pm EST for their core hours. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every… more
- ARSIEM (Arlington, VA)
- …in the following areas: + Asset management practices and principles + Help Desk ticket processing and procedures + Good Customer support + Ability to keep detailed ... notes + Must be able to work collaboratively across physical locations Preferred Skills + Experience with writing technical procedures and standard operating procedures + Virtualization automation and optimization + Experience with Virtual Private Networks… more
- TekSynap (Arlington, VA)
- …standards. + Generate regular reports and metrics on CAB performance, ticket resolution rates, customer satisfaction scores, and other key performance indicators, ... providing insights and recommendations for continuous improvement initiatives. + Monitor and maintain the functionality of TCF equipment, including communication lines, cryptographic devices, and control systems. + Ensure secure and uninterrupted data… more
- TekSynap (Arlington, VA)
- …circuits under PPTCF purview. + Prepare and maintain monthly reports on trouble ticket status, circuit history, and trend analysis. + Ensure compliance with DISA ... regulations, standards, and local SOPs. + Demonstrate knowledge in maintaining the operational status of a Tech Control facility. + Knowledge of Tech Control equipment such as Switches, Encryption devices, Network Operation Consoles, and Circuits. +… more
- Xerox (Richmond, VA)
- …the Xerox Help Desk Activity and update Remedy by end of each completed assigned ticket . **Weekly Tasks:** + Weekly walkthrough on Friday for 24/7 areas to make sure ... they have supplies as needed for the weekend. + Notify Onsite SDM & end users on issues and device updates. + Check on device listing and submit MACD requests (unless its urgent do ASAP) **Skills and Qualifications:** + Provide excellent customer service,… more
- NANA Regional Corporation (Fredericksburg, VA)
- …on staff schedules, call volume and ticketing statistics. + Administer and maintain the ticket management tool and promote the proper use of the tool to ensure each ... user experience quality/reported incident is properly documented, monitored, resolved and evaluated. + Assist end user with accessing NDCAC services and support. + Apply advanced diagnostic techniques to identify problems, investigate causes and recommend… more
- TekSynap (Arlington, VA)
- …monthly reports detailing MADSS activities, including circuit status, trend analysis, trouble ticket status, and completion reports. + Establish and maintain a trend ... analysis program on all circuits, trunks, links, and systems. + Institute and maintain a Training Program in accordance with DISAC standards. + Ensure compliance with DISAC regulations and guidelines for circuit installations and maintenance. + Strong… more
- Kaeser Compressors, Inc. (Fredericksburg, VA)
- …orders and maintain stated department goals for interval between ticket completion and invoice generation. **Required Qualifications** **_The successful candidate's ... background will include:_** + High School Diploma or equivalent required; Associate or Bachelor's Degree in Accounting preferred. + Expert verbal and written English proficiency. + Good communication skills/phone skills required. + Computer skills, including… more
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