- NANA Regional Corporation (Fredericksburg, VA)
- …on staff schedules, call volume and ticketing statistics. + Administers and maintains the ticket management tool and promote the proper use of the tool to ensure ... each user experience quality / reported incident is properly documented, monitored, resolved, and evaluated. + Assists end user with accessing NDCAC services and support. + Applies advanced diagnostic techniques to identify problems, investigate causes and… more
- Iron Mountain (Manassas, VA)
- …and google classroom .Multi-tasking - we use several different systems to manage ticket queues and work tasks can change throughout the day .Attention to detail ... - ability to understand and follow a documented process and Iron Mountain's safety code, role is very process driven .Organization & prioritization - following processes and managing your time with minimal supervision to get work done efficiently and on time… more
- General Dynamics Information Technology (Mclean, VA)
- …as the escalation point for complex or high-impact support issues. + Monitor ticket queues, ensuring SLA adherence and prioritization of critical issues. + Ensure ... accurate documentation of incidents, solutions, and procedures. + Provide hands-on support for Microsoft 365 (Exchange Online, SharePoint, Teams, Intune) and Azure AD issues. + Collaborate with other IT teams to resolve recurring problems and implement… more
- Cummins Inc. (Richmond, VA)
- …database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner. Values differences - Recognizing the value ... that different perspectives and cultures bring to an organization. **Education, Licenses, Certifications:** Apprentice Certified Power Generation/ Electrical Technician (Preferred) Vocational diploma from relevant technical institution Current relevant… more
- House of Blues (Richmond, VA)
- …as Premier Parking, Lawn chair, Reserved Lawn, Fast Lane, VIP Club upgrades, Future Ticket Sales, and other upsell revenue. . The Ancillary Staff Membe r will be ... responsible for collaborating with the Ancillary Revenue Manager to strategize marketing ideas, pricing, and revenue management for all concert events. . The Ancillary Revenue Supervisor will be trained to use the technologies and applications such as Parkhub… more
- Compass Group, North America (Alexandria, VA)
- …attractive and tasty. Tastes all prepared food items. + Uses established ticket -collection procedures during service. Responsible for records from area worked during ... service periods. + Uses approved recipes and production standards to ensure proper quality, serving temperatures and standard portion control. + Carries pans, kettles and trays of food to and from workstations, stove and refrigerator in accordance with… more
- Dollar Tree (Chesapeake, VA)
- …PCI compliance + Work within the framework of change control and trouble ticket system + Responsible for the cloud disaster recovery design and execution utilizing ... best practices **Required Skills:** + 3+ years of experience in deploying, and managing cloud infrastructure using terraform + 10+ years of experience in IT engineering roles supporting a diverse range of technologies + Ability to multi-task and work… more
- IntelliDyne (Falls Church, VA)
- …ITIL Foundations v4 desired. * Knowledge of Remedy or other trouble ticket software. About Us IntelliDyne, LLC empowers government organizations through the delivery ... of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative… more
- CACI International (VA)
- …members closely interact with the government customer to achieve system objectives, provide ticket updates, and system status updates. Tier 3 members are expected to ... be on-call for a week at a time approximately 4 - 6 times a year. This role is entirely telework based with core hours between 9 am - 3 pm (EST) Monday - Friday; applicant must reside and perform all work within the United States. **Responsibilities:** * Help… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …related to day-to-day operations, COMSEC integrity maintenance, and trouble ticket management. + Perform network administration, maintain, and engineer transport ... equipment and networks, and ensure compliance with security standards. + Oversee 24x7x365 Tier I and II maintenance support on all TCF equipment, following the established Government Maintenance Plan/SOP. + Manage COMSEC accounts and perform encryption… more
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