- BAE Systems (Herndon, VA)
- …includes: + Providing tier 4 technical support + Responsible for monitoring ticket queue \#LI-DD1 **Required Education, Experience, & Skills** + This career requires ... a minimum of a bachelor's degree and at least 10 years or overall IT experience. + It also requires: + Citrix App and Desktop Virtualization Experience + General Virtualization Concept Experience + Windows Operating System Experience + Experience with citric… more
- ManTech (Herndon, VA)
- …and resolution of payroll system and process issues includes Service Now Ticket assigns to the department. + Assist in processing various payroll transactions, ... including new hires, terminations, promotions, transfers, and retroactive adjustments. + Act as back up in payroll department as needed to process entire payroll run, garnishments etc. Stay abreast of changes in payroll regulations and implement necessary… more
- CACI International (Arlington, VA)
- …directory and MDM solutions, AV + Previous experience using ITSM tools for ticket tracking **These Qualifications Would be Nice to Have:** + Familiarity with using ... ServiceNow + Experience supporting organization senior staff (eg VIPs) - ** ** **What You Can Expect:** **A culture of integrity.** At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a… more
- Leidos (Arlington, VA)
- …tickets and brief to program the approved incident tickets. + Manage Incident ticket data for reporting and data analytics. Basic Qualifications + BS and 4-8 ... years of prior relevant experience or Masters with 2-6 years of prior relevant experience; additional experience may be considered in lieu of degree + Candidate must possess an active DOD TS/SCI level security clearance, and be eligible to obtain and maintain… more
- Leidos (Arlington, VA)
- …knowledge with internal and external contacts at all levels. + Manage Incident ticket data for reporting and data analytics Basic Qualifications + Requires a ... Bachelor's degree and 4-8 years of prior relevant experience; additional experience may be considered in lieu of degree. + Candidate must possess an active DOD TS/SCI level security clearance, and be eligible to obtain and maintain aw/CI Poly + Within the last… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …on the steps outlined within the provided knowledge articles in the problem ticket and makes prompt notification to responsible party for resolution in order to ... minimize the amount of time taken to resolve customer issues. + Performs incident notification and escalation of problems/request/issues to responsible party. + Performs follow up on all incidents with customer to provide exceptional customer satisfaction. +… more
- Compass Group, North America (Wise, VA)
- …attractive and tasty. Tastes all prepared food items. + Uses established ticket collection procedures during service. Responsible for records from area worked during ... service periods. + Cleans kitchen after preparation and serving, maintaining high standards of cleanliness. Stores or discards excess food in accordance with safe food-handling procedures. + Keeps refrigerators and storerooms clean and neat. Ensures food and… more
- Amazon (Arlington, VA)
- …with customers and stakeholders, informing them of incident progress via thorough ticket documentation and the use of Standard Operating Procedures (SOPs) * ... Collaborating on technical documentation and SOPs, incorporating field learnings and customer feedback * Daily travel between sites in the metro area required * Must be able to lift or carry equipment up to 40 lbs and use hand tools as needed * Ability to work… more
- NANA Regional Corporation (Herndon, VA)
- …to next tier of support as appropriate. + Complete work order tickets, including ticket creation at the time of initial problem report/service request. + Aid with ... the relocation and implementation of user IT equipment. + Aid with relocation for workstation cabling to facilitate office relocations. + Meet service request SLAs and project timelines. + Provide support for other company issued equipment such as cell phones,… more
- Carlson Waginlit Travel (Fort Belvoir, VA)
- …from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares . Make changes or solve any issues ... that might occur during or before the travel . Assignments include both routine and non-routine work . Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-date *Sound exciting? Welcome to a culture of… more
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