- Chenega Corporation (Fort Belvoir, VA)
- …of the network infrastructure. Duties and Responsibilities: + Use Remedy ticket submissions for work assignments responding to critical and VIP tickets ... within two hours of notification. + Interpret and implement the Senior Network Engineer's guidance in support of Network operations for activities, such as installing new modified hardware, operating systems, and software applications ensuring compliance with… more
- Chenega Corporation (Fort Belvoir, VA)
- …the RNEC-NCR intricate network infrastructure. Duties and Responsibilities: + Use Remedy ticket submissions for all work assignments. + Respond to critical and VIP ... tickets via telephone call or by e-mail within two (2) hours upon notification from the appropriate government authority. + Installation of Campus Area Network (ICAN). + Install new modified hardware, operating systems, and software applications ensuring… more
- CGI Technologies and Solutions, Inc. (Reston, VA)
- …ServiceNow. * Develop and optimize modular AI agents for tasks such as ticket triage, documentation automation, and SDLC support. * Implement secure, scalable APIs ... to connect AI agents with internal tools and external systems. * Collaborate closely with DevOps and client teams to support deployment, monitoring, and continuous improvement. * Customize memory management using vector stores (eg, Chroma, FAISS) for… more
- Koniag Government Services (Chantilly, VA)
- …milestones. + Document issues received via phone, email, and in-person in a ticket tracking system, analyze, and resolve issues as needed and following the standard ... escalation process provided in the agency DAI Help Desk SOP to ensure issues that require escalation to the DAI PMO (DLA) help desk follows the standardized process and format. + Assist with user account and responsibility management with regards to the DAI… more
- CACI International (Springfield, VA)
- …RHEL, Windows, and/or Storage administration experience. + Experience working with trouble ticket reporting and tracking systems such as Service. + BA/BS (or ... equivalent experience). + 8+ years of experience. + Certifications: * Security+ or CASP * ITIL v4 Foundations. - ** ** **What You Can Expect:** **A culture of integrity.** At CACI, we place character and innovation at the center of everything we do. As a… more
- Oneida Technical Solutions (VA)
- …infrastructure (including the Installation Campus Area Network (ICAN). + Uses AESMP ticket submissions for work assignments responding to critical and VIP tickets ... within two (2) hours of notification by telephone or e-mail by appropriate Government authority. + Support Network operations with activities such as, installation of new modified hardware, operating systems and software applications ensuring compliance with… more
- Oneida Technical Solutions (Fort Belvoir, VA)
- …including the Installation Campus Area Network (ICAN). + Respond to AESMP ticket submissions, addressing critical and VIP tickets within two hours of notification ... by the appropriate Government authority. + Support network operations, including the installation of hardware, operating systems, and software applications, ensuring compliance with Information Assurance (IA) security requirements. + Maintain and manage the… more
- Amazon (Arlington, VA)
- …experience in with LENEL or C-cure systems - 1+ years experience with trouble ticket systems for access requests and extraction of performance metrics - 2+ years ... experience with investigations including accidents, thefts, disturbances, discrepancies Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …on outstanding tickets dependent on third party action. Report to include ticket , item awaiting action, third party, duration and if known estimated resolution ... time. 12) Proactively identifies opportunities for process and/or documentation improvement. 13) Supports the development of monthly Enterprise Operations Center reporting for SLAs and KPIs. MINIMUM REQUIREMENTS: * 3+ years of experience and a BS degree.… more
- Amazon (Arlington, VA)
- …for improvement, has experience meeting strict SLAs, is comfortable working from a ticket queue, and has a passion for accuracy. This position requires that the ... candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work. Key job… more
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