- Family Dollar (Chesapeake, VA)
- …extensions, cancellations, and cost & retail changes 3. Responsible for sample and ticket processes . Manage VMR samples and processes . Collect, review and proof ... Guidelines. . Handle disposition of rejected samples. . Initiates ticket request to supplier, verify ticket scans.... Initiates ticket request to supplier, verify ticket scans and validate SKU information is correct. Last… more
- TekSynap (Quantico, VA)
- …on-call escalation point for other network engineers when they are unable to resolve a ticket to provide advice and guidance on how to properly escalate or resolve a ... ticket . + Provide excellent and professional customer service in...within 24 hours of the closure of any critical ticket . **REQUIRED QUALIFICATIONS** + Active Top-Secret security clearance +… more
- Pacific Program Management (Arlington, VA)
- …of 4 days a week. Essential duties and responsibilities * Daily SIM ticket management for Daily Service Tickets, Data Corrections, Individual Moves (L7 and below), ... deployment by scheduled date. Quality control and close out ticket prior to Service Line Agreement expiration. * Manage...labor vendor as appropriate to ensure timely completion of ticket requests * Assigned higher complexity buildings and/or org… more
- ASM Global (Hampton, VA)
- …and offer hospitality and tourist assistance. Serve as an usher and ticket taker for special events. Interact with clients, facility staff, in-house concessionaires, ... facilities information, and event information.* Resolve any front of house patron/ ticket /building issues throughout the event and contact appropriate personnel to… more
- M. C. Dean (Vienna, VA)
- …support mailbox from end users and stakeholders. + Triages incoming issues to support ticket creation and assignment per tier level. + Follows up with customers and ... outside of defined SLA due to dependencies. + Reviews ticket notes and ensures assigned tier level resource is...notes and ensures assigned tier level resource is completing ticket updates on progress. + Contributes to wiki procedures.… more
- General Dynamics Information Technology (Reston, VA)
- …with proper justification. + Validate Reported False Positives. If ACAS findings, create ticket , notify ACAS team, and coordinate to submit ticket . **WHAT YOU'LL ... NEED TO SUCCEED:** + **Education:** Bachelor of Science Degree, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. Minimum 10 years of cyber/information assurance experience.… more
- General Dynamics Information Technology (Arlington, VA)
- …24x7x365 EWCC operations. * Manage event detection, validation, correlation, automated ticket generation into ITSM, and lead incident bridge calls for P1/P2 ... and Event Management - Oversee event detection, validation, correlation, automated ticket generation, and lead incident bridge calls; ensure P1 outage notifications… more
- Leidos (Virginia Beach, VA)
- …tickets according to established Service Level Requirements (SLRs). *Ensure proper ticket -handling according to guidelines set in place. *Properly troubleshoot and ... with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software. *Basic network troubleshooting skills. *Excellent customer service… more
- EMCOR Group (Mclean, VA)
- …in project management. This position will help manage the incoming support ticket needs, provide training and assistance and escalate and manage higher level ... support ticket needs within the team. Position will also help with testing, documentation and tracking of package changes and assist with coordination of remote and… more
- General Dynamics Information Technology (Fairfax, VA)
- …on the shared scorecard: availability up, MTTR and change failure down, ticket deflection and first-contact resolution up, forecast accuracy within plan, and total ... of measurable innovation improvements (eg, MTTR -20-40%, change failure ≤5-10%, ticket deflection +20-30%, forecast accuracy ≥95%, verified cost savings) using ITIL… more