- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- The EN Payments Team supports the Ticket to Work Program for the Social Security Administration (SSA) by properly compensating Employment Networks for their work ... with Ticket holders in the Ticket Program and to make sure that such compensation is made in a timely, accurate, and efficient manner. The Payment Technician is… more
- CACI International (Reston, VA)
- …You are expected as one of experienced Network team members to coordinate ticket acceptance and resolutions. You will support the development of technical resolution ... across the enterprise, drawing heavily on prior experience. + Preform Network ticket resolution. + SupportNetwork ticket closure acrossNetwork OPS staff to… more
- Amazon (Arlington, VA)
- …(SOPs) to improve the teams' knowledge through knowledge management. * Manages the ticket queue to provide support with a fluctuating case count of trouble tickets, ... is always updated on next steps through resolution. * Manages ticket quality by executing ticket auditing across North America. * Assists with technical projects… more
- M. C. Dean (Vienna, VA)
- …support mailbox from end users and stakeholders. + Triages incoming issues to support ticket creation and assignment per tier level. + Follows up with customers and ... outside of defined SLA due to dependencies. + Reviews ticket notes and ensures assigned tier level resource is...notes and ensures assigned tier level resource is completing ticket updates on progress. + Contributes to wiki procedures.… more
- ASM Global (Hampton, VA)
- …and offer hospitality and tourist assistance. Serve as an usher and ticket taker for special events. Interact with clients, facility staff, in-house concessionaires, ... facilities information, and event information.* Resolve any front of house patron/ ticket /building issues throughout the event and contact appropriate personnel to… more
- Amazon (Arlington, VA)
- …(SOPs) to improve the teams' knowledge through knowledge management. * Manages the ticket queue to provide support with a fluctuating case count of trouble tickets, ... is always updated on next steps through resolution. * Manages ticket quality by executing ticket auditing across North America. * Assists with technical projects… more
- SAIC (Reston, VA)
- …an experienced Network team members, you will be expected to coordinate ticket acceptance and resolutions. You will support the development of technical resolution ... network implementation, installation, and technical refresh projects + Support Network ticket closure across Network OPS staff to include: Completes initial… more
- House of Blues (Virginia Beach, VA)
- …with the rock-solid support from an industry leader - with plenty of ticket perks on the side. See what it's like working at Ticketmaster ... to the facility patrons, we offer services ranging from ticket sales, will call pickup and occasionally seat relocations....facilities. What the job is: + Opens and/or closes ticket window as required + Accurately dispenses tickets as… more
- General Dynamics Information Technology (Chantilly, VA)
- …the Incident Management Analyst include: + Triage Incident, Change, and other ticket types according to priority/criticality + Ensure all tickets meet established ... for work off + Assign tickets to appropriate personnel + Identify and report ticket trends + Report, monitor, and update Outage, VIP, and High Priority tickets +… more
- Leidos (Portsmouth, VA)
- …tickets according to established Service Level Requirements (SLRs) + Ensure proper ticket -handling according to guidelines set in place + Properly troubleshoot and ... + Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software + Basic network troubleshooting skills + Excellent customer… more
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