- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …commerce metrics, post-production support metrics, and help desk ticket resolution metrics. Provide Performance Metrics Dashboards. Provides post-implementation ... customer support and conduct outreach to facilitate accurate and timely post-production processing. Shares knowledge and plans on new business processes with internal teams. **Required qualifications to be successful in this role:** Active Secret Clearance… more
- Shuvel Digital (Winchester, VA)
- …and Thin Client devices + Experience in document operating procedures and adept ticket notation ability + Experience with ServiceNow or equivalent ticketing system + ... Experience with Asset Management & Inventory Control - Scanning, updating, tracking, collection, and overall management of NF assets to ensure accuracy and availability of equipment. + Perform employee moves to include equipment tear-downs, installs, and cable… more
- Silver Diner Development, LLC (Chantilly, VA)
- …any additional duties or tasks as reasonably assigned by managers. PERFORMANCE MEASURES + Ticket times of less than 15 to 20 minutes + Guests satisfaction with food ... quality & presentation + Timely re-cooks + Station cleanliness & organization REQUIRED EDUCATION Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education. REQUIRED EXPERIENCE Minimum: 1-2… more
- Iron Mountain (Manassas, VA)
- …to convey that information. + Multitasking - we use several different security and ticket queue systems. Work tasks can change throughout the day. + Attention to ... detail - ability to understand and follow a documented process and Iron Mountain's safety code, role is very process driven. + Dedication & desire to learn - we would like you to grow your career within Iron Mountain. + Opportunities for overtime work will be… more
- House of Blues (Richmond, VA)
- …venue for access control. + Assist in searches for non-permitted items and ticket scanning of anyone who enters the venue. Also, operating detection devices (walk ... thru metal detectors and wands) as needed. + Be aware of and communicate any suspicious items and activities to Supervisors. + Look for ways to proactively assist the guest to ensure they have an enjoyable experience. + Answer questions about common venue… more
- ManTech (Herndon, VA)
- …for service desk innovation, automation, and optimization + Review and track ticket processes and metrics working closely with functional leads ensuring tickets are ... closed properly and efficiently; develop, track, and monitor customer satisfaction surveys to support decision-making and continuously improve support, updating the customer satisfaction survey as needed and posting upon key stakeholders approval; develop and… more
- Cardinal Health (Richmond, VA)
- …that support current and future Pharma business units + Monitors team's ticket queues be it ServiceNow/Jira and work thru tickets. **_Qualifications_** + Experience ... building and deploying containerized application via Helm Charts on Kubernetes running within GCP/AWS Clouds + Strong knowledge in standards / technologies that enable integration like Java, .Net, SQL, XML, WSDL, SOAP, REST APIs. + Hands on experience with… more
- Trace Systems Inc (Portsmouth, VA)
- …operate software applications which support service desk operations (eg caller ticket documentation application) Knowledge and proficiency to work with the following ... test equipment examples include Fluke Fiber Test/Certifications Kits, DTX Cable Analyzer Series, Agilent Pro Fiber Test/Certification Kits, Noyes OTDR Fiber Test/Certification Kits, Fluke CAT5e/6 Test/Certification Kits. Knowledge and proficiency to work with… more
- Childrens Hospital of The King's Daughters (Norfolk, VA)
- …attractive and tasty. Tastes all prepared food items. + Uses established ticket collection procedures during service. Responsible for records from area worked during ... service periods. + Maintains high standards of cleanliness by keeping the freezers, refrigerators, kitchen equipment, and storerooms clean and neat after preparation, serving and at shift end . + Stores food in designated areas following wrapping, dating, food… more
- SMX (Fort Belvoir, VA)
- …(eg mean time to resolution analysis) and produce and provide weekly help desk ticket and personnel metrics to the prime project manager + Assist Cyber Operations ... with continuous monitoring activities + Participate in training, testing, and exercises related to incident response and contingency planning **Required Skills & Experience** + Active TS security clearance and eligible for SCI and NATO read-on prior to… more