• Equipment Operator 1

    M. C. Dean (Caroline County, VA)
    …and timely manner. * Pull the correct material that is requested through a transfer ticket for shipping. * Secure freight in or on various types of vehicles. * ... * Weigh each shipment before it leaves the warehouse and write it on the pull ticket and material. ( If a scale is present) * Assist other department with whatever… more
    M. C. Dean (05/09/25)
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  • Intercept Monitor (SSA Monitor)

    General Dynamics Information Technology (Alexandria, VA)
    …for monitoring, opening, assigning, updating, and closing tickets within the Service Now ticket system.** **Notify Manager on Duty (MOD) when an alert is detected ... and determined to be an incident, create ticket to assist Service Restoral MOD to address/dispatch tech's.** **Provide effective situational awareness of event… more
    General Dynamics Information Technology (05/09/25)
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  • Manager, Technical Project Management

    ManTech (Chantilly, VA)
    …and engineering baseline using Jira and related services + Manage incident/request ticket queues through ServiceNow and various ticket platforms + Coordinate ... and assign tasks in aiding the project engineers in testing and implementing future enhancements **Minimum Qualifications:** + Bachelor's degree or 4 additional years of relevant experience in lieu of degree + 7+ years of relevant work experience (Project… more
    ManTech (05/08/25)
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  • NetSuite Finance Admin

    Insight Global (Richmond, VA)
    …for managing and supporting our NetSuite ERP system, with a focus on ticket management and providing exceptional support to our finance customers. This role requires ... experience working with the NetSuite platform in an admin capacity with support and ticket managemebt - experience working within the order to cash or procure to pay… more
    Insight Global (05/07/25)
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  • Altru Coordinator (Administrative Assistant II)

    City of Norfolk, Virginia (Norfolk, VA)
    …serves as a third key holder and backup admissions support, assisting with ticket sales, guest service, and cash handling during peak times or staff shortages. ... Services operations by serving as a third key holder and backup admissions ticket seller during peak periods, special events, or staffing shortages to ensure… more
    City of Norfolk, Virginia (05/06/25)
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  • Principal Cyber Security Engineer

    ManTech (Chantilly, VA)
    …and engineering baseline using Jira and related services + Manage incident/request ticket queues through ServiceNow and various ticket platforms + Coordinate ... and assign tasks in aiding the project engineers in testing and implementing future enhancements **Minimum Qualifications:** + Bachelor's degree or 4 additional years of relevant experience in lieu of degree + 7+ years of relevant work experience related to… more
    ManTech (04/29/25)
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  • Help Desk Manager

    Leidos (Ashburn, VA)
    …as escalation point for all requests and incidents. Develop and mature phone/ ticket escalation processes to ensure free flowing escalation and information within the ... department and others in ad-hoc, weekly, monthly and as needed. Will drive Ticket Deep Dive and develop strategies for improvement. Monitor and manage ticketing… more
    Leidos (04/25/25)
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  • Collaboration Managed Services Engineer (L4)

    NTT America, Inc. (Richmond, VA)
    …Proactively monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature. + Works independently, with ... to other engineering teams. + Performs quality audits, covering process, service experience, ticket updates, etc. as required + Performs any other related task as… more
    NTT America, Inc. (04/25/25)
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  • Help Desk Analyst - Tier 1.5

    ASM Research, An Accenture Federal Services Company (Richmond, VA)
    …customer Service Level Agreement by documenting all troubleshooting efforts in problem ticket and makes prompt notification to responsible party for resolution in ... Supply, Property Book, Finance, and Access modules + Help Desk ServiceNow ticket management **Other Job Specific Skills** + Works independently with general… more
    ASM Research, An Accenture Federal Services Company (04/22/25)
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  • Program Manager

    TekSynap (Arlington, VA)
    …teams. + Monitor service desk metrics, including average speed to answer (ASA), ticket resolution time, first call resolution (FCR), and call abandonment rates. + ... high-profile missions. + Submit reports such as Problem Impact Reports, Interaction and Ticket Trend Reports, and Equipment on Hand Reports as required by the… more
    TekSynap (04/17/25)
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