- CACI International (Ashburn, VA)
- …as needed across portfolio of systems. + Assist with Tier 2 and 3 support ticket queues to promote rapid response by all portfolio teams. + Report metrics, assess ... reports. + Responsible for operations support metrics and Portfolio service desk ticket queues. + Interact with Portfolio Owner, Service Delivery Manager and Hosting… more
- NTT America, Inc. (Richmond, VA)
- …Proactively monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature. + Works independently, with ... to other engineering teams. + Performs quality audits, covering process, service experience, ticket updates, etc. as required + Performs any other related task as… more
- Leidos (Reston, VA)
- …Agreements (SLA) with those offices. The candidate must be proficient in Remedy Ticket system. Will be responsible for creating incident tickets, reports (BMC Smart ... senior leadership. - Troubleshoot, resolve, and/or escalate technical issues based on ticket assignments, deskside or remotely, as necessary. - Correlate events and… more
- Insight Global (Surry, VA)
- …users. Lead weekly management tag-up meetings to review team accomplishments and ticket status. Facilitate team scrum meetings (MWF) to track progress, identify ... Ensure JIRA tickets are appropriately assigned (not responsible for ticket creation). Maintain and enhance ServiceNow applications (related lists, business… more
- Chadwell Supply (Richmond, VA)
- …an Impact + Selects product from warehouse stocking locations to fill pick ticket orders. + Maintains company standards for accuracy and promptness in pulling the ... Accurately and legibly records pulled quantities and product serial numbers on pick ticket documents or in related computer programs. + Packages and prepares pulled… more
- M. C. Dean (Caroline County, VA)
- …and timely manner. + Pull the correct material that is requested through a transfer ticket for shipping. + Secure freight in or on various types of vehicles. + ... Weigh each shipment before it leaves the warehouse and write it on the pull ticket and material. (If a scale is present) + Assist other departments with whatever is… more
- TekSynap (Arlington, VA)
- …teams. + Monitor service desk metrics, including average speed to answer (ASA), ticket resolution time, first call resolution (FCR), and call abandonment rates. + ... high-profile missions. + Submit reports such as Problem Impact Reports, Interaction and Ticket Trend Reports, and Equipment on Hand Reports as required by the… more
- M. C. Dean (Caroline County, VA)
- …and timely manner. * Pull the correct material that is requested through a transfer ticket for shipping. * Secure freight in or on various types of vehicles. * ... * Weigh each shipment before it leaves the warehouse and write it on the pull ticket and material. ( If a scale is present) * Assist other department with whatever… more
- Fannie Mae (Reston, VA)
- …OS patching and Desktop upgrade initiatives, while managing change, incident, and ticket workflows (Splunk, CLAM, ITSR) to ensure system stability. * *Governance & ... QuickSight setup and management. * Familiarity with change, incident, and ITSR ticket management. * Knowledge of resiliency strategies, OS patching and vulnerability… more
- SAIC (Ashburn, VA)
- …(Splunk), fulfilling official data inquiries (OPRs), and providing responsive, user-friendly ticket support (via Zammad or similar platforms). Ideal candidates have ... and resolutions. + Develop or maintain lightweight documentation for recurring tasks, ticket responses, and system behavior patterns. + Support Agile ceremonies as… more