- CACI International (VA)
- …closely interact with the government customer to achieve system objectives, provide ticket updates, and system status updates. Candidates are expected to be on-call ... for a week at a time approximately 4 - 6 times a year. **Responsibilities:** * Designing, installing, maintaining and coordinating the use of network systems in an AWS environment. * Evaluating hardware and software and peripheral equipment for large, complex… more
- Burlington (Virginia Beach, VA)
- …+ Evaluate recovery needs, monitor fitting room, selling floor, front end, missing ticket trouble rack, and sizing recover + Follow-up on assigned workload planner ... and tasks and ensure completion. Ensure associates understand the expectations and have the tool necessary to perform them + Conduct AM/PM store Rallies + Complete closing communication for opening Manager on Duty Candidates must be able to work a flexible… more
- M. C. Dean (Richmond, VA)
- …for corporate travelers. Manage reservations, extensions, travel changes, and ticket refunds. Skills require proficiency with Sabre, superior customer service, ... and the wiliness to work a flexible work schedule. Work at our office in Richmond, VA. EDUCATION 6-8 years of experience with a high school diploma 0-2 years of experience with a Bachelor degree RESPONSIBLE FOR: 1. Telephoning hotels and motels to substantiate… more
- General Dynamics Information Technology (Quantico, VA)
- …to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, ... network, system/application access, and telecommunications systems + Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records + Route calls to product line specialists, application, or system support… more
- Burlington (Virginia Beach, VA)
- …and convey shipments from the shipping/receiving platform to backroom + Process, ticket , store, move, and display merchandise + Stock, organize and present new ... merchandise on the sales floor + Perform other tasks as assigned by manager from time-to-time Candidates must be able to work a flexible schedule; including nights, weekends, and holidays as required. **If you ** are excited to deliver great values to… more
- Datavant (Richmond, VA)
- …connections and understanding the client's systems and workflows + Monitor internal ticket queue and research requests to determine the type of actions needed. ... This may include working with SQL, Azure, and other user platforms, in addition to engaging with other internal technical teams as needed + Respond in a timely manner to feedback and questions from internal customers about the product. Provide education to… more
- Amazon (Arlington, VA)
- …reporting, measurement, trend analysis, audits, business review input, and support ticket management, when needed * Develop and manage cross-functional project plans ... to meet commitments and objectives * Leverage available data sources to monitor existing metrics, develop and propose new metrics and to analyze, evaluate, and measure impact to the business * Collaborate with cross-functional teams on generation of reports… more
- IT Concepts (Springfield, VA)
- …+ Advanced experience investigating and troubleshooting customer order discrepancies, ticket requests, and return documentation. + Advanced experience working with ... Master pages for adding logos, editing CSS files, and files for making design changes based on requirements. + Basic experience developing common templates for site pages, master pages, CSS, themes, and navigation framework. + Basic experience developing… more
- ManTech (Herndon, VA)
- …meeting customer expectations, and driving future demand + Review and track ticket processes and metrics working closely with functional leads ensuring tickets are ... closed properly and efficiently **Minimum Qualifications:** + Bachelor of Science (BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of leadership experience in service desk support and operations. + One of the… more
- Leidos (Alexandria, VA)
- …and results + Ability to work individually + Experience with support ticket management systems **Education/Training** + Candidate must, at a minimum, meet DoDM ... 8140.03 (previously DoD 8570) - IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher) + The candidate must have Bachelor's Degree with 8 years of prior relevant experience, Masters with 6 years of prior… more
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