- Oracle (Ashburn, VA)
- …to SOP's + Review, action incoming and open tickets, prioritize work based on ticket severity. + Inventory process: Receive, track, and ship data center equipment as ... needed. + Install, label, and fix fiber/copper/telecom cables as well as patch panel systems. + Understand, interpret, and alignment to local site requirements. + Be punctual in arriving for shifts on time and provide proper handover reports after shift to the… more
- ICF (Reston, VA)
- …Engage, etc.) required. + 3+ years of experience using a formal trouble ticket system such as Microsoft System Center Service Manager, Remedy, or ServiceNow. + ... 3+ years of professional experience troubleshooting Microsoft Windows 10 O/S and Microsoft Office Suite including Outlook and Teams. + 3+ years of experience supporting Dell / HP hardware / Mac + 3+ years of experience with AI-powered customer service… more
- Red River (Chantilly, VA)
- …clearly and on time. + Prioritize tasks based on urgency, business impact, and ticket aging to stay on top of a fast-moving workload. + Support multiple clients ... across different time zones, environments, and technologies - flexibility and adaptability are key. + Collaborate closely with your teammates, share information, and assist others when needed to ensure the team's overall success. + Escalate recurring or… more
- Burlington (Richmond, VA)
- …and convey shipments from the shipping/receiving platform to backroom + Process, ticket , store, move, and display merchandise + Stock, organize and present new ... merchandise on the sales floor + Perform other tasks as assigned by manager from time-to-time Candidates must be able to work a flexible schedule; including nights, weekends, and holidays as required. **If you ** are excited to deliver great values to… more
- Red Hat (Richmond, VA)
- …+ Contribute to project documentation and diagrams, including quality assurance (QA) and ticket and bug management + Mentor and share knowledge with customers + Work ... with senior associates to guide the adoption of automation techniques and DevOps processes to improve the cloud life cycle, including infrastructure and application uptime, availability, and time-to-market + Design and advocate solutions using cloud… more
- TekSynap (Arlington, VA)
- …(Windows, Linux, networks) + Customer service & user training + Ticket management & escalation procedures + Knowledge base maintenance and documentation ... **Overview** We are seekingaIT Service Support Specialistto join ourteamattheF-35 Joint Program Office (JPO). TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned… more
- CACI International (Norfolk, VA)
- …A+, HDI) + Knowledge of help desk tools and procedures + Experience with ticket management systems + Understanding of IT security practices + Knowledge of Windows ... operating systems + Basic networking knowledge **Specific labor category determined by years of experience + educational degrees as stated below** **:** + **Help Desk Specialist I** **- High School diploma and 2+ years of technical support experience** +… more
- TekSynap (Norfolk, VA)
- …incident response, patching, and scanning support. + Oversee Remedy ticket analysis andVulnerability Remediation Asset Manager(VRAM)updates. + Train andassistafloat ... system administrators. + Provide technical SME support on cybersecurity policies. **REQUIRED QUALIFICATIONS** + Bachelor of Arts/Bachelor of Science degree. (Peferredin Cybersecurity, IT, or related). + Eight(8)-Ten (10)years experiencein cybersecurity… more
- Compass Group, North America (Wise, VA)
- …attractive and tasty. Tastes all prepared food items. + Uses established ticket collection procedures during service. Responsible for records from area worked during ... service periods. + Cleans kitchen after preparation and serving, maintaining high standards of cleanliness. Stores or discards excess food in accordance with safe food-handling procedures. + Keeps refrigerators and storerooms clean and neat. Ensures food and… more
- Amazon (Arlington, VA)
- …- Experience with AWS Console metrics and reporting - Experience with ITOM ticket management tools - Experience in customer-facing support environments Amazon is an ... equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and… more