- ManTech (Herndon, VA)
- …meeting customer expectations, and driving future demand + Review and track ticket processes and metrics working closely with functional leads ensuring tickets are ... closed properly and efficiently **Minimum Qualifications:** + Bachelor of Science (BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of leadership experience in service desk support and operations. + One of the… more
- Diversified (Manassas, VA)
- …using, and diagnosing ESS systems. + Track, update, and report on ESS ticket issues and support requests - showing progress as reported issues transfer from ... initial reporting date/time through final resolution date/time. Provide regular reporting of current and historical analytical data to meet measured client metrics. + Interface with client executive and "C" level personnel in a highly professional manner. +… more
- BOOZ, ALLEN & HAMILTON, INC. (Arlington, VA)
- …of call center best practices, including forecasting and scheduling, inbound technical triage, ticket tracking, and escalation + Knowledge of VMware and Hyper V + ... Bachelor's degree Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information ; TS/SCI clearance is required. Compensation At Booz Allen, we celebrate your… more
- Southern Company (Newport News, VA)
- …High Profile facilities by 3rd party excavators + Monitor and follow-up on daily ticket load to prevent future damages. + Operate and carry locating equipment. + ... Operate portable computer. + Use small tools. (hammer, screwdriver, shovel, pliers, and wrenches) + Read and comprehend physical and electronic maps. + Verify any existing marks on company mains and services. + Utilize equipment to identify the location of the… more
- ManpowerGroup (Chantilly, VA)
- …customer, which includes assistance with loading and unloading and ensuring delivery of ticket with material + Pick up customer returns, validating product match for ... credit requests + Perform daily pre-trip and post-trip inspections, fuel the truck as needed, and report any problems or issues to supervisor + Follow and implement all company safety policies and procedures + Assist warehouse personnel with pulling and… more
- NANA Regional Corporation (Sterling, VA)
- …into the overall service management policies and procedures. + Administers and maintains the ticket management tool and promotes the proper use of the tool to ensure ... each user experience quality / reported incident is properly documented, monitored, resolved, and evaluated. + Demonstrates compliance with applicable laws and regulations. + Maintains standard operating procedures. **Qualifications** + Active DoD Secret… more
- City of Norfolk, Virginia (Norfolk, VA)
- …generating receipts, verifying validations, completing insufficient funds and lost ticket forms, giving directions to patrons, answering questions, reporting ... emergencies and completing accident reports. + Works in all weather conditions. + Performs financial duties by completing reports, reporting fees collected and balancing with a computer print-out. Education/Experience Work requires knowledge necessary to… more
- Owens & Minor (Toano, VA)
- …applicable. + Verifies contents of Device History Record (assembly instructions, pick ticket , kit insert labels, expiration dates of product, notes pertaining to ... particular builds, box labels, etc.). + Make copies of assembly instructions. + Verifies vendor ID and description of all components (if applicable) when arranging them sequentially on carts. + Verifies at least one product is batch counted on cart. Removes… more
- CACI International (Sterling, VA)
- …Catalog + Oversee QA monitoring and evaluation of the various aspects of ticket lifecycle to ensure compliance with the Statement of Work and Quality Assurance ... Surveillance Plan requirements program guidelines + Oversees a team of quality analysist performing audits and assessments of service quality + Analyze quality data and prepare reports for senior management. + Ensures quality processes are developed in… more
- Call Your Mother Deli (Arlington, VA)
- …cleaning tasks + Be a strong part of a smooth service to include fast ticket times, order accuracy, and adherence to CYM standards and recipes + Can work flexible ... shifts and schedules, inclusive of weekends and holidays. We are only closed on Thanksgiving and Christmas Day. Prior hospitality experience is not required. We believe that the best individuals come with varied backgrounds and experiences. We value work… more
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