- Allegis Global Solutions (Jacksonville, FL)
- …and custom plugins. + Implement generative AI capabilities to enhance agent responses and automate decision-making. + Deploy agents across multiple channels ... (Teams, websites, mobile apps). + Monitor agent performance and refine based on analytics and user...labels. + Thoroughly document process flows, testing plans, and ticket resolutions. + Troubleshoot existing processes, monitor KPIs and… more
- Robert Half Finance & Accounting (Miami, FL)
- …standards. Key responsibilities include supervising and coaching team members, monitoring ticket queues, and ensuring timely resolution using ticketing systems such ... inquiries. + Average Resolution Time (ART): Time to fully resolve a ticket or case. + Customer Satisfaction Score (CSAT): Ratings collected post-interaction. +… more
- Validity (Tampa, FL)
- …and create reports to drive improvements. + Manage and bring conclusion to ticket escalations. + Review the internal Support process regularly, identify process gaps ... Skills, and Education + 2+ years directly managing a ticket /case-based support team. + 4+ years in a customer...Experience with Salesforce Service Cloud ticketing system and Salesforce Agent Force + Experience with the use of AI… more
- Ford Motor Company (Tallahassee, FL)
- …in Python today, work with a legacy Java service tomorrow, and prototype an AI Agent workflow the next day. In this role, you will work heavily with **Python ... **Tekton** Even better you may have: + **AI & Agent Frameworks:** Experience with (or a burning desire to..."How?" + **High Agency:** You don't wait for a ticket to be perfectly defined. You identify bottlenecks, propose… more
- Public Consulting Group (Tallahassee, FL)
- …To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. The agent will ... actions taken, through to final resolution have been captured in the ticket . + Apply appropriate troubleshooting techniques. + Access knowledge bases, and frequently… more
- Lumen (Tallahassee, FL)
- …Translate complex B2B customer journeys and business requirements (eg, ticket creation, service modification, billing inquiries) into clear, actionable technical ... **Task Success Rate, Hallucination Rate, Cost Per Interaction (CPI)** , and ** Agent Latency** , ensuring solutions are robust, and changes are vetted against… more
- MyFlorida (Tallahassee, FL)
- …Compensation Estimator Tool (https://compcalculator.myflorida.com/) Working Title: Entry Level Helpdesk Agent Department of Children and Families This position is ... 3 personnel as necessary. Communicates effectively with the assignee regarding ticket referral and status of customer. Communicates escalated assignment and ETA… more
