• Help Desk System Specialist 1

    M. C. Dean (Vienna, VA)
    …gaps in service. This position falls under the supervision of the Operations Manager . Main responsibilities include: + Answers network support phone ... will be part of a dynamic team responsible for design, implementation, operations & maintenance, and cybersecurity for large complex resilient hardware and… more
    M. C. Dean (05/10/25)
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  • Unified Communications (UC) Engineer, Senior

    Amentum (Warrenton, VA)
    …the front and back end of new products and processes. **Responsibilities:** + Operations lead for large enterprise (3,000+) Tier III voice and video services working ... in tandem with Network Engineering and Help Desk/Network Operations teams to maintain and resolve all service issues....and schedules. + Maintains daily system status reporting and ticket resolution of high visibility issues. + Advanced knowledge… more
    Amentum (03/31/25)
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  • Software Development Engineer II

    Amazon (Arlington, VA)
    …and resourcing risks, resolve multi-faceted conflicts, and to evolve best practices and operations . We are seeking an experienced manager to lead and drive ... regions by responding to operational needs and deploying feature requests, including big- ticket items such as region build handover. Engineers are expected to work… more
    Amazon (03/13/25)
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  • System Development Engineer II, Systems…

    Amazon (Herndon, VA)
    …and resourcing risks, resolve multi-faceted conflicts, and to evolve best practices and operations . We are seeking an experienced manager to lead and drive ... regions by responding to operational needs and deploying feature requests, including big- ticket items such as region build handover. Engineers are expected to work… more
    Amazon (03/13/25)
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  • Desktop Support Technician

    Leidos (Portsmouth, VA)
    …+ Experience with Microsoft Windows OS, version 10 + Experience with HP Service Manager , Remedy, or similar Service/Help Desk ticket management software + Basic ... backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations , service desk, and data transport. Ultimately, Leidos will support… more
    Leidos (05/10/25)
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  • Altru Coordinator (Administrative Assistant II)

    City of Norfolk, Virginia (Norfolk, VA)
    …regular Altru team meetings and provides technical support related to ticketing operations . This position serves as a third key holder and backup admissions ... support, assisting with ticket sales, guest service, and cash handling during peak...and assisting in reconciliation processes. + Supports Visitor Services operations by serving as a third key holder and… more
    City of Norfolk, Virginia (05/06/25)
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  • Principal Cyber Security Engineer

    ManTech (Chantilly, VA)
    …+ 7+ years of relevant work experience related to Project Management or Cyber Operations Manager + Experience managing or leading small to medium sized teams ... baseline using Jira and related services + Manage incident/request ticket queues through ServiceNow and various ticket ...supporting engineering operations + Ability to demonstrate understanding and appropriate application… more
    ManTech (04/29/25)
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  • Collaboration Managed Services Engineer (L4)

    NTT America, Inc. (Richmond, VA)
    …Proactively monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature. + Works independently, with ... general direction from the client, stakeholders, team lead, or senior manager , to perform operational tasks to resolve all escalated incidents/requests in a timely… more
    NTT America, Inc. (04/25/25)
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  • Intercept Monitor (SSA Monitor)

    General Dynamics Information Technology (Alexandria, VA)
    …for monitoring, opening, assigning, updating, and closing tickets within the Service Now ticket system.** **Notify Manager on Duty (MOD) when an alert is ... detected and determined to be an incident, create ticket to assist Service Restoral MOD to address/dispatch tech's.** **Provide effective situational awareness of… more
    General Dynamics Information Technology (05/09/25)
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  • EOC Incident Management - Watch Officer

    ASM Research, An Accenture Federal Services Company (Ashburn, VA)
    …Performance monitoring and reporting tools such as: IBM Netcool Omnibus, AppDynamics, HP Operations Manager * 3 years of experience with working with incident ... ROLE DESCRIPTION: The Incident Manager will have experience managing incidents in a... will have experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center… more
    ASM Research, An Accenture Federal Services Company (02/22/25)
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