- Amazon (Arlington, VA)
- …Define, execute and improve operational mechanisms and reporting required for region operations to include ticket management, dashboard development and account ... team is looking for an eager, curious and self-motivated Associate Technical Program Manager to join our fast-paced organization. As an associate technical program … more
- Southland Industries (Dulles, VA)
- **POSITION SUMMARY** We are seeking a highly skilled and motivated AEC Operations Support Manager to join our AEC Technologies team. This role is pivotal in ... domains. **What you'll do:** 1. **Technology Support** 2. Oversee the day-to-day operations of the AEC technology support team and processes. 3. Ensure timely… more
- Imagine One Technology & Management (Norfolk, VA)
- Imagine One is currently seeking an experienced **Quality Assurance Manager ** "contingent" on award of the associated work to the Imagine One Team. This position ... and industry best practices. + IT Infrastructure Support - hosted environment operations . + System Administration - sys admin, help desk support, trouble … more
- Amazon (Arlington, VA)
- …including broad selection, low pricing, and great customer service. WW Amazon Business Operations is building the operations and supply chain solutions that will ... for Amazon customers - Manage post-launch support plans (eg, post-mortem, issue/ ticket management, etc.) and look for opportunities to improve program quality… more
- CVS Health (Richmond, VA)
- …all with heart, each and every day. **Position Summary** The Product Implementation Manager supports Product Application Strategy and Operations within the Aetna ... responsibilities include: + Represent application helpdesk effectively in cross-functional ticket resolution processes, demonstrating understanding of applications and processes.… more
- M. C. Dean (Vienna, VA)
- …gaps in service. This position falls under the supervision of the Operations Manager . Main responsibilities include: + Answers network support phone ... will be part of a dynamic team responsible for design, implementation, operations & maintenance, and cybersecurity for large complex resilient hardware and… more
- Leidos (Virginia Beach, VA)
- …. *Experience with Microsoft Windows OS, version 10. *Experience with HP Service Manager , Remedy, or similar Service/Help Desk ticket management software. *Basic ... backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations , service desk, and data transport. Ultimately, Leidos will support… more
- Fannie Mae (Reston, VA)
- …ensuring the reliability, security, and efficiency of business intelligence operations through a combination of infrastructure management, automation, and compliance ... OS patching and Desktop upgrade initiatives, while managing change, incident, and ticket workflows (Splunk, CLAM, ITSR) to ensure system stability. * *Governance &… more
- NTT America, Inc. (Richmond, VA)
- …Proactively monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature. + Works independently, with ... general direction from the client, stakeholders, team lead, or senior manager , to perform operational tasks to resolve all escalated incidents/requests in a timely… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …Performance monitoring and reporting tools such as: IBM Netcool Omnibus, AppDynamics, HP Operations Manager * 3 years of experience with working with incident ... ROLE DESCRIPTION: The Incident Manager will have experience managing incidents in a... will have experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center… more