• Customer Success Manager

    Robert Half Finance & Accounting (Miami, FL)
    …standards. Key responsibilities include supervising and coaching team members, monitoring ticket queues, and ensuring timely resolution using ticketing systems such ... inquiries. + Average Resolution Time (ART): Time to fully resolve a ticket or case. + Customer Satisfaction Score (CSAT): Ratings collected post-interaction. +… more
    Robert Half Finance & Accounting (11/21/25)
    - Related Jobs

  • Manager - Customer Support

    Validity (Tampa, FL)
    …and create reports to drive improvements. + Manage and bring conclusion to ticket escalations. + Review the internal Support process regularly, identify process gaps ... Skills, and Education + 2+ years directly managing a ticket /case-based support team. + 4+ years in a customer...Experience with Salesforce Service Cloud ticketing system and Salesforce Agent Force + Experience with the use of AI… more
    Validity (12/15/25)
    - Related Jobs