• Entre Computer Services (Rochester, NY)
    …and second-line technical support to internal users via phone, email, and ticketing system. Troubleshoot and resolve issues involving firewalls, VPNs, and other ... Network+, CCNA, Fortinet NSE, or similar. Experience working with ITSM ticketing systems (eg, ServiceNow, Zendesk, Jira). Knowledge of Active Directory, group… more
    job goal (12/01/25)
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  • US Physical Therapy (Uniondale, NY)
    …face-to-face interactions. + Complete assigned requests and incidents based on a ticketing system in a timely manner. + Provide technical support for workstations, ... laptops, printers, computer peripherals, and mobile devices, including Windows systems. + Provide support for enterprise applications and cloud-based services with a heavy emphasis on MS365. + Provide technical support for meetings, events, and presentations… more
    DirectEmployers Association (11/26/25)
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  • Ticketing & Customer Care Supervisor

    New York Botanical Garden (Bronx, NY)
    NYBG J ob Description Title Reports to Ticketing & Customer Care Supervisor A ssociate Director of Ticketing & Customer Care Director of Visitor Experience ... Position Summary : The Ticketing and Customer Care Supervisor will assist in overseeing...of Visitor Experience daily operations, with a focus on ticketing , customer support, and the Ticketing Support… more
    New York Botanical Garden (11/13/25)
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  • Ticket Guide Agent - JFK Airport

    PrimeFlight Aviation Services (Jamaica, NY)
    …positive passenger experience by providing guidance, support, and information in ticketing and check-in areas, using strong communication skills and a ... facilities + Answer passenger inquiries regarding flight schedules and ticketing : Provide accurate, up-to-date information on flights, delays, and cancellations… more
    PrimeFlight Aviation Services (11/29/25)
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  • Technical Support Analyst I

    GMHC (New York, NY)
    …job: Tier 1 Help Desk Support + Respond to user support requests via ticketing system, phone, email, or in person. + Provide first-level technical support for ... Accurately document all Help Desk actions and user interactions in the ticketing system. + Contribute to internal documentation, including knowledgebase content for… more
    GMHC (10/23/25)
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  • Field Technical Spt Cons III US3

    Adecco US, Inc. (New York, NY)
    …incident/Request management . Previous experience working in ServiceNow (a plus) ticketing system or similar . Proficient in backing users' data, recovering ... for end-users to prevent escalation, working in the ServiceNow Ticketing System. Providing cross-divisional troubleshooting by updating and maintaining tickets.… more
    Adecco US, Inc. (11/21/25)
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  • Shift 2 Tier 2 Support

    GovCIO (Albany, NY)
    …for users, documenting and logging all calls and issues in trouble ticketing system. **Escalate complex problems:** + Report significant or recurring issues to ... part of a team. + **Familiarity with tools:** Experience with SNOW and ticketing software is preferred. **Clearance Required:** US Citizenship is required to obtain… more
    GovCIO (11/18/25)
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  • Infrastructure Services Assistant (Spring 2026)

    SUNY Delhi (Delhi, NY)
    …and oral directions from CIS supervisory staff and utilize our Help Desk ticketing system effectively. Typical duties include, but are not limited to: using our ... ticketing software to assist network and desktop support staff...issues. -Create and maintain detailed tickets within the TeamDynamix ticketing system, including thorough documentation and notes. -Assist the… more
    SUNY Delhi (11/18/25)
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  • Service Center Analyst III

    Rochester Institute of Technology (Rochester, NY)
    …of the RIT community. + Thoroughly document user requests within enterprise ticketing system and knowledge base. Provide first contact resolution per documented ... critical thinking skills + Experience with ServiceNow or similar ticketing systems a plus. **Department/College Description:** Information and Technology Services… more
    Rochester Institute of Technology (11/27/25)
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  • Senior Principal Software Developer

    Oracle (Albany, NY)
    …Engineer to join our team building Oracle's groundbreaking, AI-powered centralized ticketing platform. In this role, you'll design and deliver solutions that ... to help shape the next generation of Oracle Cloud Infrastructure (OCI) Ticketing Platform. In this role, you will: + **Collaborate** with cross-functional teams… more
    Oracle (11/26/25)
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