- Cayuse Holdings (Albany, NY)
- …user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance. + ... Windows 10, and MS Office 2013. + Experience using ServiceNow or a similar ticketing system. + Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+… more
- Oracle (Albany, NY)
- …Engineer to join our team developing Oracle's groundbreaking, AI-powered centralized ticketing platform. You'll use Java and Python on the backend, building ... **Develop and maintain** scalable, high-quality web applications for our AI-powered ticketing system (frontend and backend). + **Design and implement** intelligent… more
- Custom Computer Specialists (Bronx, NY)
- …to all staff and administrators + Monitor and follow up calls in ticketing queue + Provide support for hardware/software issues in-person + Diagnose and resolve ... supported proprietary applications and systems + Log and update all calls into Ticketing System + Focus on Customer Satisfaction + Ability to establish, nurture, and… more
- Insight Global (Mount Vernon, NY)
- …PC environment Strong recent experience with que management, working with a ticketing system Strong communication, eagerness to learn, and customer service skills ... or working in IT at their college Strong recent experience using ServiceNow as a ticketing system Experience with servers Experience with Cisco routers and switches more
- ManpowerGroup (New York, NY)
- …+ Support incident and request management through ServiceNow or similar ticketing systems, ensuring timely resolution and documentation. + Reimage user devices, ... incident/request management systems. + Previous experience working with ServiceNow or similar ticketing systems is a plus. + Strong communication skills, ability to… more
- Insight Global (Mount Vernon, NY)
- …LAN/WAN, etc. Strong recent experience with que management, working with a ticketing system Strong communication, eagerness to learn, and customer service skills ... role) Experience working in the educational/instructional field, or working in IT at their college Strong recent experience using ServiceNow as a ticketing system more
- TEKsystems (Wappingers Falls, NY)
- …the organization + Log and manage support requests using ServiceNow or similar ticketing systems + Escalate complex issues to senior engineers or specialized teams + ... + Internship or help desk experience + Familiarity with ServiceNow or other ticketing systems + Experience supporting remote users or working in a corporate IT… more
- Chenega Corporation (West Point, NY)
- …understand the request as well as the necessary actions to resolve. + Use ticketing system to record, track, document, and communicate status of the incident or ... years of relevant help desk experience required + Experience with trouble ticketing system + Must possess CompTIA Security+ certification + US citizenship required… more
- Mobile Health (Queens, NY)
- …+ Serve as the first point of contact for IT support requests via ticketing system, email, or chat. + Troubleshoot and resolve hardware, software, and network issues ... support processes, including how to submit and track requests through the ticketing system. Systems Administration + Administer and maintain user identities, roles,… more
- Under Armour, Inc. (Niagara Falls, NY)
- …Implement visual merchandising standards within the store + Oversee markdowns and re- ticketing , stock transfers and damaged goods + Coach, train and support ... of the role in store + Assist as needed in operations a€" cash desk/ ticketing + Collaborate with teammates to achieve store goals + Be accountable for… more
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