- ASM Global (Buffalo, NY)
- …data analytics, marketing and holistic revenue generation across hospitality, partnerships, ticketing , and suites sales. Legends is proud to represent and support ... the Bills during this historic moment in Western New York and is focused on delivering the most fan-experience driven stadium in the National Football League. THE ROLE The Human Resources Manager for Legends at Highmark stadium is an integral part of… more
- City of New York (New York, NY)
- …during shift changes. - Record events, problems, and their resolution in Ticketing / Change Management System - Follow-up/update users and IT products information ... and status on Inventory Management System - Pass on any feedback or suggestions by users to ITB management. - Providing level 1 support for new in-house and Custom off the Shelf (COTS) applications. - Troubleshoot and resolve technical issues, ensuring timely… more
- Humana (Albany, NY)
- …to obtain programming specifications needed to submit information in our proprietary ticketing system that moves data from its origin to its ultimate destination. ... + Ensures proper documentation is completed so that the programming and testing occurs + Tracks and maintains documentation on ET work + Communicates between both IT and non-IT departments on updates, as well as educating non-IT departments on the process +… more
- DePaul (Port Byron, NY)
- …to lift at least 70 pounds. Ability to use a computer for email and ticketing system. *In addition to the above criteria, this position also requires a clean, valid, ... NYS driving record as outlined in DePaul's personnel policy. Must be at least Eighteen (18) years of age. Benefits This position is eligible for the following benefits: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Generous PTO & Paid… more
- Evolent (Albany, NY)
- …view of client health, owning internal process around issue resolution via internal ticketing system and email traffic. + Advocate for the client(s) within Evolent, ... serving as an ambassador within Evolent and the go-to expert on client priorities and how to get things done within the health plan organization. + Manage all aspects of client contracts, including SLA performance, benefit analysis, and regulatory compliance.… more
- SHI (Albany, NY)
- …user/practitioner experience + Vendor platform purchasing & deployment experience + IT ticketing software experience + Candidate will be expected to understand all ... aspects of the hardware and software lifecycle - from purchasing to deployment to decommissioning as well as the IT, finance, and other related disciplines with ITAM and ITSM processes \#LI-AR115 The estimated annual pay range for this position is $70,000 -… more
- Lactalis American Group Inc. (Walton, NY)
- …related to finished product and/or materials and ingredients, including issuing of ticketing and adjusting inventory. . Manage claim activities for shipment damages, ... discrepancies, and customer refusals, and adjusting inventory systems for resulting changes. . Print and process daily, weekly and monthly department reports, work orders and other required documentation. Assist in generating and tracking warehouse KPIs,… more
- City of New York (New York, NY)
- …issues. - Ensure identity and access management is properly documented in the ticketing system. - Produce documentation when/where needed. - Ensure all systems are ... equipped and updated with necessary cyber protection tools - Continuously check for security gaps, document findings and take necessary measures to rectify issues discovered. - Verify patches, software updates are properly done. Missing patches and… more
- Mindex (Rochester, NY)
- …in the deployment of custom reports and procedures. + Monitoring the Helpdesk ticketing system for Mindex product issues and trends, and collaborating with team ... members, training, and leads to develop documentation (eg FAQ) + Identifies product application, server, and database related trends in support issues and suggests product enhancements that will facilitate improved service. + Contributes to the management of… more
- 32BJ Benefit Funds (New York, NY)
- …+ Determines and issues priority levels for helpdesk queues in IT Helpdesk ticketing system. + Monitors system alert management system and responds to alerts for ... hardware and software issues. + Provide excellent customer service, answer Help Desk phone in courteous and professional manner. + Understand and evaluate end-users' needs, develop creative technical solutions, and know when to escalate a problem. + Document… more