- Empire State University (NY)
- …solutions. + Scripting or programming experience. + Experience with Team Dynamix ticketing system. + Familiarity with ITIL/ITSM frameworks. + Prior experience in a ... higher education environment. Special Information: + Occasional evening and weekend work may be required. + Periodic travel may be required to fulfill department and university-wide commitments. + Applicants must be currently authorized to work in the United… more
- Public Consulting Group (Albany, NY)
- …Grafana (optional), M365 Service Health, Message Trace, SIEM (eg, Sentinel), ticketing (ServiceNow/Jira). + Valimail **Education** + Bachelor's in Computer Science, ... Information Systems, or equivalent experience. Comparable experience substitutes for degree. **Certifications (Preferred but not required)** + AWS Certified Cloud Practitioner (CLF-C02) + Microsoft 365 Certified: Messaging Administrator Associate (MS-203). +… more
- Robert Half Finance & Accounting (New Rochelle, NY)
- …a focus on empathy and issue resolution. + Familiarity with Office Suite, ticketing systems, and CRM platforms to support operations effectively. + Proven ability to ... analyze customer concerns and develop actionable solutions while maintaining detailed documentation. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.… more
- NTT America, Inc. (Yonkers, NY)
- …on-call rotations, and emergency response planning. + Experience with ticketing /reporting systems; ServiceNow experience strongly preferred. + Strong organizational, ... conflict resolution, and multitasking skills. + Ability to lift 50 lbs., work on ladders, and operate in physically demanding environments. + Reliable transportation and a clean, insurable driving record. + COVID-19 and flu vaccination (required for access to… more
- Weill Cornell Medical College (New York, NY)
- …Desk Supervisor and/or Support Services Manager. + Manages all assigned work using ticketing system. Logs all activities and case updates in a timely and detailed ... manner. + Creates and maintains accurate asset records for all devices worked on. Updates and manages IP address assignments in database. + Provides clear ownership and resolution of incidents logged by the team to agreed SLA's and KPI's. + Gains extensive… more
- TCAT - Tompkins Consolidated Area Transit, Inc. (Ithaca, NY)
- …support to both on-site and remote users, while proactively managing the ticketing system with minimal oversight; escalating issues only when necessary. + Perform ... scheduled maintenance and critical upgrades on workstations and network services to prevent disruption. + Work directly with the IT Manager and external vendors to monitor and manage all software licenses and subscriptions. + Create helpful SOPs and train… more
- Northwell Health (New Hyde Park, NY)
- …priorities and manage multiple initiatives concurrently. + Proficiency in using ticketing systems for issue tracking and resolution. + A strong customer-centric ... approach, advocating for user pain points related to system reliability. + Familiarity with retail, specialty and/or PBM pharmacy workflows and prescription fulfillment. + Experience with HIPAA, ADA, and PCI requirements. + Experience identifying, assessing,… more
- Citi Trends (Niagara Falls, NY)
- …customer service and engagement. Oversee inventory flow, including markdowns, ticketing , and clearance management, while maintaining accurate pricing and organized ... stockrooms. Ensure timely removal of damaged or expired items and set daily and weekly freight goals to support efficient operations. Train, develop, and provide continuous feedback to team members on customer service, store policies, operational procedures,… more
- RxBenefits (New York, NY)
- …the internal/external customer service provided via the Broker Info inbox and JIRA ticketing system, ensuring requests are met with accurate and timely responses + ... Development and performance management of 2-3 commissions team members + Active participation in weekly Commission team meetings and bi-weekly Departmental meetings + Serving as an accounting liaison in commission-related discussion with other departments… more
- Nutanix (Albany, NY)
- …requirements with datacenter resources. + Manage incoming requests through ticketing systems, prioritizing tasks and coordinating with cross-functional teams. + ... Execute hands-on technical tasks, including server builds, configuration, and troubleshooting hardware issues. + Coordinate procurement and vendor relations to ensure timely hardware orders and address shipment discrepancies. + Support documentation efforts to… more