- Montage Marketing Group (Rockville, MD)
- …environment, you will oversee IT operations from everyday helpdesk ticketing through systems administration, vendor management, budgeting, and security compliance. ... driving the engagement of IT support teams. * Demonstrated helpdesk escalation and ticketing ownership (levels 1-3). * Experience managing vendors and IT projects. *… more
- Ivyhill Technologies LLC (College Park, MD)
- …them to resolution. The TIS will serve as a call center agent providing customer service and addressing/documenting/and resolving stakeholder inquiries or problems. ... regulatory policies, solution codes, resolution steps, and familiarity with the ticketing /telephony system + Possess and apply a comprehensive knowledge across key… more
- Rubrik (Annapolis, MD)
- …repositories used by Commercial Legal; (iii) managing Commercial Legal's front door ticketing system and engaging with the internal sales clients; (iv) supporting ... and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments...clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic… more
- Rubrik (Annapolis, MD)
- …with customers' existing environments (hypervisors, storage, networking, identity, ticketing /ITSM, SIEM, etc.). Service Industrialization & Partner Enablement + ... and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments...clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic… more
- Public Consulting Group (Annapolis, MD)
- …To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. The agent will ... technician. + Record, track, and document the Incidents and requests in the ticketing tool. Ensure all successful and unsuccessful decisions made, and actions taken,… more
- Leidos (Laurel, MD)
- …PKI import/renewal, perform file transfers, create accounts, perform data transfer agent responsibilities, resolve VPN account issues, provide accesses. + Provide ... of status to agency management and internal customers + Use a ticketing system, document repository, and customer tools and applications. + **Qualifications** :… more
- PagerDuty (Annapolis, MD)
- …requirements..Expertise in statistical analysis, data modeling, and visualization techniques.Experience as an agent in an HR support ticketing system, as we use ... Jira for intake of most requests. The base salary range for this position is 147,000 - 246,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range,… more