- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …to the correct IT support group. + Track issues using an ITSM ticketing system. Keep meticulous notes. + Troubleshoot and repair Desktop/Laptop and thin client ... hardware. + Support peripheral devices (Printers, Smartphones, Scanners etc.). + Using BPA and industry standards, follow complex procedures, updating procedures as necessary. + Understand the IT working environment sufficiently to explain technical issues to… more
- Montage Marketing Group (Rockville, MD)
- …environment, you will oversee IT operations from everyday helpdesk ticketing through systems administration, vendor management, budgeting, and security compliance. ... driving the engagement of IT support teams. * Demonstrated helpdesk escalation and ticketing ownership (levels 1-3). * Experience managing vendors and IT projects. *… more
- Leidos (Laurel, MD)
- …PKI import/renewal, perform file transfers, create accounts, perform data transfer agent responsibilities, resolve VPN account issues, provide accesses. + Provide ... of status to agency management and internal customers + Use a ticketing system, document repository, and customer tools and applications. + **Qualifications** :… more
- GovCIO (Annapolis, MD)
- …communications to staff and end-users + Oversees training of service desk agent staff + Collaborate with tier three support groups to establish relationships, ... Experience managing remote staff + Experience with ServiceNow or similar ticketing systems + Experience troubleshooting Windows 11, Microsoft 365, computer hardware… more
- Leidos (Bethesda, MD)
- …benchmark/audit files, application/server builds, rule pack/content updates, scanner, or agent deployment etc.) + Analyze vulnerability scans and ensure timely ... under RMF+ Experience with big data applications + Experience with tools for ticketing and documentation (eg, Gitlab, Jira, Confluence). + Experience working in an… more